I would expect customer service at this place to be top knotch, giving how expensive the products are, but it's not. Joanna Czeck used to be awesome, but the quality of the place seem to have deteriorated greatly in recent times. Before I would have estheticians advise me and help me find the right products. Since the products are so expensive and can't be returned once purrschased, it's important to buy the right product or you're stuck with it. Now, the estheticians can't be bordered and the front desk person they have now either doesn't have enough knowledge or just not willing to be of assistance. Well, if I can't get quality customer... read full review
November 2021
Absolutely loved my facial with Natalia. She was amazing and my skin is glowing and my redness is noticeably reduced. My only complaint is that they don’t give out samples, especially since their products are pricey (Rescue Spa does this). It would be nice to try out their recommendations before putting major $$$ down.
August 2020
Really great retail service! I didn't read careful enough that they weren't accepting retail purchase walk-ins and their door was locked when I tried to open it, but the lady was nice enough to open it and talk me through my product options. I knew what I wanted, I just wasn't sure which formula so she asked me some questions and was able to recommend one (which 4 days into it, in loving)! I gave her my card and she went inside to ring me up and I was done. I was just super happy she was willing to help despite my lack of attention to store details due to COVID.
I would expect customer service at this place to be top knotch, giving how expensive the products are, but it's not. Joanna Czeck used to be awesome, but the quality of the place seem to have deteriorated greatly in recent times. Before I would have estheticians advise me and help me find the right products. Since the products are so expensive and can't be returned once purrschased, it's important to buy the right product or you're stuck with it. Now, the estheticians can't be bordered and the front desk person they have now either doesn't have enough knowledge or just not willing to be of assistance. Well, if I can't get quality customer... read full review
Absolutely loved my facial with Natalia. She was amazing and my skin is glowing and my redness is noticeably reduced. My only complaint is that they don’t give out samples, especially since their products are pricey (Rescue Spa does this). It would be nice to try out their recommendations before putting major $$$ down.
Really great retail service! I didn't read careful enough that they weren't accepting retail purchase walk-ins and their door was locked when I tried to open it, but the lady was nice enough to open it and talk me through my product options. I knew what I wanted, I just wasn't sure which formula so she asked me some questions and was able to recommend one (which 4 days into it, in loving)! I gave her my card and she went inside to ring me up and I was done. I was just super happy she was willing to help despite my lack of attention to store details due to COVID.