Grand Openings Luxury Windows & Doors - Dallas

Mar 2024

I paid $20k for Sierra Pacific windows in my new home. I have windows I cannot open because it takes 2 people to get them completely closed ( try that on the second story), and I have the wrong screens. Grand Openings staff is no help at all even IF you manage to talk to someone. I wish I'd gone somewhere else. Avoid this business

Oct 2023

I've emailed and called everyday for the last two months to get an estimate on a broken window and nothing has been done. I was able to get a hold of the office once and they told me they would call me back to schedule the following week but never did.Super disappointed as we purchased all our windows from here and had a great experience, but the service department lack of response has been extremely frustrating. In the process of looking for another supplier.

Oct 2023

Edit: they've reached out to me to try to make it right, but too late for me to do anything with it. I did appreciate the team reaching out. Seems like they have a new service manager who is trying to clean things up. I really appreciated the gesture of refunding my $150 service fee. Updating to 3 stars for the effort to fix things and trying to get someone back out to fix my door. Hopefully a better experience for future customers.-----No idea what is going on over there, but this place is a mess. Weeks go by without email responses. They charged me a $150 fee to come to my home and measure for a repair, and create a quote for the repair. Then 2 months later they had...read full review