Tide Cleaners is a dry cleaning service known for its innovation and high standards in garment care. Located at 9814 Fry Rd in Cypress, it offers exceptional convenience and quality, featuring a drive-thru valet and 24-hour service. Customers appreciate the friendly and professional staff, highlighting their helpfulness and attention to detail. The facility is clean, adding to the positive experience and making it a reliable choice for those in the area. Reviews mention the fresh scent and excellent cleanliness of the cleaned items, which shows a high level of satisfaction. Customers also note that prices are clearly stated on the app, although they are not the cheapest. The staff's attitude, especially in the morning, was criticized for being rude, which affected some ratings. One customer shared that Tide Cleaners is the best spot cleaners in the area because they can remove difficult spots easily and keep customers updated by email and calls, even waiving fees when delays occur. However, there was an issue when two expensive designer pieces could not be found during pickup, raising concerns about how clothes are managed on the racks. The customer hopes the items will be found or compensated if they are lost. Overall, the service is generally good, with some customers mentioning that they received text updates when clothes were ready, though others wish this was consistent.
I will be finding a new place to get my laundry and dry cleaning done. The last three times I’ve dropped of laundry, it has not been ready as advertised: “Same day if dropped off by 7am.” They took 3 days this last time. In addition, the pick-up and delivery service never worked for me. There’s too many options out there to be putting up with unsat work.
This place is conveniently located for me. They do a good job with the dry cleaning. Their prices are clearly stated on their app. They are not cheap but again they do a decent job. The only issue is their front staff attitude especially the lady in the morning (very rude), hence the three star.
From 1 star back to 5 stars!
Not only did Tide find my misplaced pieces, but they emailed and called with updates, and because it took several days for them to find my pieces, they waived my balance, for the inconvenience. As I said I would below, I have gladly changed my 1 star rating back to 5 stars.
This (5 stars) has been how I felt about Tide Cleaners UNTIL YESTERDAY: The best spot cleaners in the area! Others tried and always pinned a note to the garments saying they tried but failed to get spots out. For Tide Cleaners the spots were no problem! Five stars were given.
YESTERDAY, HOWEVER, I went to get my clothes and two of my pieces could not be found. They happened… read full review
9814 Fry Road Suite 100, Cypress, TX 77433
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