It seems the concept of an “appointment” here is more of a loose suggestion than an actual commitment.
After scheduling a time a full week in advance—on a day they themselves selected—they cancelled just two hours before.
The real highlight, though, was being told they didn’t want me “wasting my time.” An interesting sentiment, considering I had already rearranged my entire day to honor the appointment we made.
Attaching picture to show the incoming call regarding the cancellation.
If this is their approach to scheduling, it’s less a business model and more a masterclass in how not to run one.
Carla Quigley
Mar 2026
Very caring and understanding.
Mary Meneses
Feb 2026
They refused to assist my mother because she didn't speak English and wouldn't accept our translation; they simply cancelled the appointment.
Chris Rohr
Jan 2026
I had some issues with discs in my neck and my pain management doctor recommended this place. My physical therapist, Theresa, was absolutely amazing. The facility is very nice as well as the staff. Got me feeling back to normal within a matter of a few weeks and I will be forever grateful for that. Highly recommend if you need any physical therapy.
Elaine Simmons
Dec 2025
Very clean facility. Friendly staff. Great therapist
Mark Zachary
Jun 2024
Love this place. And Colleen is an amazing therapist. I had a stroke almost 3 years ago and I'm still seeing progress under her care. Great progress in the last month with my hand and arm. She knows her stuff and she does an Incredible job giving one-on-one service and personal care. Highly recommend this place and highly recommend Colleen.
Douglas Scott
Apr 2024
In the years, following a stroke in February, 2018, including 2.5 weeks in a Rehab hospital, I have experienced many visits in various physical therapy departments throughout the Cypress area. During these many visits, and having received treatment for my continued disability, I can unequivocally state, that being under the care and Treatment from Ms Colleen Krouse, Lead Physical Therapist with FYZICAL THERAPY BALANCE CENTER - STONE GATE, I have never had a therapist share his or her physical therapy expertise as well as does Ms. Krouse. She zeroed in on my problems immediately, and her treatments and home care suggestions, are proving to be successful. This lady is an absolute WINNER!
Sarah Gasper
Mar 2024
My husband introduced me to this place when I hurt my lower back, honestly they should change the name to Hogwarts because what they did for my back was nothing short of magical!!! Highly recommend them for anyone needing help!
Erika Calles
Feb 2024
Colleen is phenomenal and she’s changed my life for the better. I love it here!
Young Won
Feb 2024
This place was recommended by a coworker. Colleen was able to identify my misdiagnosed “Slipped Disk” and help me using natural mean a path forward to becoming pain free! Thank you Colleen!
Moe Agha
It seems the concept of an “appointment” here is more of a loose suggestion than an actual commitment.
After scheduling a time a full week in advance—on a day they themselves selected—they cancelled just two hours before.
The real highlight, though, was being told they didn’t want me “wasting my time.” An interesting sentiment, considering I had already rearranged my entire day to honor the appointment we made.
Attaching picture to show the incoming call regarding the cancellation.
If this is their approach to scheduling, it’s less a business model and more a masterclass in how not to run one.
Carla Quigley
Very caring and understanding.
Mary Meneses
They refused to assist my mother because she didn't speak English and wouldn't accept our translation; they simply cancelled the appointment.
Chris Rohr
I had some issues with discs in my neck and my pain management doctor recommended this place. My physical therapist, Theresa, was absolutely amazing. The facility is very nice as well as the staff. Got me feeling back to normal within a matter of a few weeks and I will be forever grateful for that. Highly recommend if you need any physical therapy.
Elaine Simmons
Very clean facility. Friendly staff. Great therapist
Mark Zachary
Love this place. And Colleen is an amazing therapist. I had a stroke almost 3 years ago and I'm still seeing progress under her care. Great progress in the last month with my hand and arm. She knows her stuff and she does an Incredible job giving one-on-one service and personal care. Highly recommend this place and highly recommend Colleen.
Douglas Scott
In the years, following a stroke in February, 2018, including 2.5 weeks in a Rehab hospital, I have experienced many visits in various physical therapy departments throughout the Cypress area. During these many visits, and having received treatment for my continued disability, I can unequivocally state, that being under the care and Treatment from Ms Colleen Krouse, Lead Physical Therapist with FYZICAL THERAPY BALANCE CENTER - STONE GATE, I have never had a therapist share his or her physical therapy expertise as well as does Ms. Krouse. She zeroed in on my problems immediately, and her treatments and home care suggestions, are proving to be successful. This lady is an absolute WINNER!
Sarah Gasper
My husband introduced me to this place when I hurt my lower back, honestly they should change the name to Hogwarts because what they did for my back was nothing short of magical!!! Highly recommend them for anyone needing help!
Erika Calles
Colleen is phenomenal and she’s changed my life for the better. I love it here!
Young Won
This place was recommended by a coworker. Colleen was able to identify my misdiagnosed “Slipped Disk” and help me using natural mean a path forward to becoming pain free! Thank you Colleen!