Massage Envy

Aug 2022

Been going here for a while but over the past few years things have gone south at this location. People leaving, short staffed, there is a new face at the front desk every other week. They have a worse turnover rate than McDonald's. Had 3 cancelations by them on my last appointment. I'm considering moving my home base to the Irving location.

Mar 2021

Paid for two sessions, but the owner refuses to refund the charges because I want to cancel my membership. I am a fifteen year member with Massage Envy and I find it hard to believe that this owner will not refund my money. Two months ago I was out of town on a jobsite. I am a contractor and use my massage sessions to prepare my back for my chiropractor after a project. While on the jobsite an office worker called from Massage Envy wanting my credit card information because mine on file had expired. I do not give my credit card information over the phone and told him that I would handle it when I got back into town. I received another call insisting on the credit card...read full review

Mar 2021

I have two prepaid sessions that Massage Envy will not allow me to use because I will not continue my membership. I was out of town working when I got a call from Massage Envy saying my credit card was expired. I refused to give them my credit card information on the phone so they suspended my account. Now I have $118 worth of 'store credit' that I am not allowed to use unless I continue my membership. They said I will forfeit those two sessions if I do not continue my membership. Get this; I became a member back in 2006. That is how they treat a fifteen year member. Bad business.