About Sam Pack's Five Star Ford Service
Reviews for Sam Pack's Five Star Ford Service
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Monday: 7AM - 7PM
Tuesday: 7AM - 7PM
Wednesday: 7AM - 7PM
Thursday: 7AM - 7PM
Friday: 7AM - 7PM
Saturday: 7AM - 4PM
Sunday: Closed
Sam Pack's Five Star Ford Service offers excellent customer service and expert vehicle care. From the moment customers walk in until they leave, the staff makes sure the experience is comfortable and smooth. Service advisors are friendly, honest, and provide clear time estimates, keeping everyone informed every step of the way. The technicians show great attention to detail, explaining recommended services and providing video updates to help customers understand the work being done. The facility is very clean and organized, with a cozy lounge area that offers free amenities. The team’s dedication to quality is evident in their careful hand-washing of cars and focus on customer satisfaction. They also go above and beyond, with services like mobile repairs, as seen when a mechanic was sent directly to a customer’s driveway for a recall fix. Overall, Sam Pack's Five Star Ford Service is a trusted choice for vehicle maintenance, especially for performance vehicles like Mustangs and Camaros.
Dream up your perfect new car purchase. Then live it at Sam Pack Five Star Ford. I had an absolutely incredible, efficient, honest, dream new car buying experience with Rich and Luis. THANK YOU!!!
I had an excellent experience with my service advisor- #Courtney Burke. She is professional, knowledgeable, and kept me informed throughout the entire service process. Courtney Burke took the time to explain the work that needed to be done, answered all of my questions patiently, and ensured everything was completed on time. Courtney honesty, attention to detail, and commitment to customer satisfaction made the experience smooth and stress-free. I truly appreciate Courtney Burke’s outstanding customer service and would highly recommend her to anyone needing vehicle service. Thank you for going above and beyond!
I took my Maverick in to have a couple recall issues corrected. I didn't buy the vehicle at Sam Pack's and I've never had any repair work done there. Mike Martinez was the service representative I worked with and I have to say things could not have been handled any better. Mr Martinez was professional and extremely helpful. The work was completed on my truck in a couple of hours and I was done. If my experience was indicative of this dealership's service I couldn't recommend them more!