I have been a patient here for several years and have never had anything but a great experience. Yesterday I had an appointment and while I was waiting to be seen there was a gentleman who was being quite rude to the person assisting him. She was doing her best to help him out but he was not letting up on his passive aggressive behavior towards her. The lady working the front desk never lost her cool and remained professional. Then there were 2 other much older gentlemen who came in and were confused about various things. The front desk was so patient, understanding, and willing to assist them. I was extremely impressed with both ladies demeanor, professionalism, and... read full review
April 2024
I am a firefighter in Austin and former patient of PA Ashley Blackshire and Dr. Miranda Hardee. I've experienced quite the unpleasant interactions with Urology Austin as a whole and would like the opportunity to discuss my experiences with you. Initially at Urology Austin, things went quite well. Ashley was affable and made the processes of lab work and getting the prescriptions I needed (Testosterone and THC) trouble-free. Additionally, having access to the telemedicine option worked well with my unconventional work schedule (48 hours on/96 hours off). However, when we changed insurances to Curative, the billing side of Urology Austin dropped the ball. For starters,... read full review
April 2024
I had a recurring UTI so my primary doctor send a referral to them. I wanted to be seen by a female doctor. I called several Urologists and they couldn't see me until May, this was in March. I called my primary doctor and they called to see if I could be seen earlier, but it was a capital NO everywhere in Austin Kyle Buda, San Marcus, so I called urology Austin and the person answering the phone was a man who looked and looked and looked taking him a few minutes to see if there was somebody that could see me. Well, I was amazed because he got me an appointment with the physician assistant at the Radam circle office as early as the following week I was amazed at the... read full review
I have been a patient here for several years and have never had anything but a great experience. Yesterday I had an appointment and while I was waiting to be seen there was a gentleman who was being quite rude to the person assisting him. She was doing her best to help him out but he was not letting up on his passive aggressive behavior towards her. The lady working the front desk never lost her cool and remained professional. Then there were 2 other much older gentlemen who came in and were confused about various things. The front desk was so patient, understanding, and willing to assist them. I was extremely impressed with both ladies demeanor, professionalism, and... read full review
I am a firefighter in Austin and former patient of PA Ashley Blackshire and Dr. Miranda Hardee. I've experienced quite the unpleasant interactions with Urology Austin as a whole and would like the opportunity to discuss my experiences with you. Initially at Urology Austin, things went quite well. Ashley was affable and made the processes of lab work and getting the prescriptions I needed (Testosterone and THC) trouble-free. Additionally, having access to the telemedicine option worked well with my unconventional work schedule (48 hours on/96 hours off). However, when we changed insurances to Curative, the billing side of Urology Austin dropped the ball. For starters,... read full review
I had a recurring UTI so my primary doctor send a referral to them. I wanted to be seen by a female doctor. I called several Urologists and they couldn't see me until May, this was in March. I called my primary doctor and they called to see if I could be seen earlier, but it was a capital NO everywhere in Austin Kyle Buda, San Marcus, so I called urology Austin and the person answering the phone was a man who looked and looked and looked taking him a few minutes to see if there was somebody that could see me. Well, I was amazed because he got me an appointment with the physician assistant at the Radam circle office as early as the following week I was amazed at the... read full review