Skyline Health Club

Mar 2022

The Hilton Skyline had charged me twice in one month for my gym membership. Upon calling to inquire about this, as well as add a 3rd friend to my account, a Patrick Lavender yelled at me on the phone. He claimed that only immediate family members are allowed on accounts and that my friend and I must have “slipped by.” Patrick then proceeded to threaten cancellation of my account without even telling me why it was charged twice. I’ve had my membership for over a year without any problems, but I haven’t gone in the past couple months. All I did was make a simple inquiry and unknowingly called out Patrick’s malpractice; to which I was met with hostility and threats....read full review

Feb 2022

The Hilton Skyline had charged me twice in one month for my gym membership. Upon calling to inquire about this, as well as add a 3rd friend to my account, a Patrick Lavender yelled at me on the phone. He claimed that only immediate family members are allowed on accounts and that my friend and I must have "slipped by." Patrick then proceeded to threaten cancellation of my account without even telling me why it was charged twice. I've had my membership for over a year without any problems, but I haven't gone in the past couple months. All I did was make a simple inquiry and unknowingly called out Patrick's malpractice; to which I was met with hostility and threats. I had to spend an hour + on the phone with "guest" services just for them to look into recovering my funds and account... Moral of the story, Patrick Lavender at Hilton Skyline Austin SUCKS!

Jul 2020

I used to be a member at this club, and enjoyed it until they changed everything. During sxsw they got rid of free parking, increased monthly price, and became more and more stingy with amenities such as towels/fruit/sandals/gym keys. They also do not include guests now either, and you only get 6 passes per year to bring someone... This club clearly targets a certain population such as upper class single individuals who live downtown, and aren't affected by the changes they've made. I have had workers accuse me of not even being a member just because of my appearance which is insulting, inappropriate, and makes the Hilton look unprofessional even though they are separate...read full review