8229 Shoal Creek Blvd UNIT 101, Austin
Thu 8AM - 5PM
3.9
★★★★☆
35 reviews
“I recently went through a sleep study and treatment process for sleep apnea with CSMA, and while there were some challenges along the way, I want to take a moment to specifically recognize Stephanie R. for her exceptional customer service.
Finding the right CPAP mask was a frustrating process because getting a proper fit is so important, but Stephanie truly went above and beyond to help me find a mask that fit properly and worked for my needs. She was patient, attentive, responsive, and genuinely committed to helping me. Her level of care and follow-through made a real difference in my experience.
At the same time, I do think CSMA could benefit from having more organized and consistent systems for addressing client needs and following up on concerns. There were times when the process felt disorganized, and I found myself having to navigate issues that could have been handled more efficiently.
Ultimately, Stephanie was the person who consistently went above and beyond and made me feel like my concerns were actually being heard. CSMA is fortunate to have someone like her on their team. I hope the organization can build more systems around the level of service and care that Stephanie provides individually.
Thank you, Stephanie, for taking the extra time to help me find a solution that worked!”