My first time going here a couple of weeks and they did a poor job of ironing my shirt. I went the other day to pick up 3 items I dropped off and the attendant just hooked my clothes on the back headrest of the passenger seat instead of hanging them on the clothes hook of the car.
February 2024
I've been a loyal Jack Brown (Lakeway) customer since 2017. It isn't the cheapest. The reason I'm so loyal is because of two things. 1: they've never misplaced or ruined any of my items, which is a bold statement after more than 6 years of frequent services. 2: Because of Tim. He's the heart and soul of the operation in Lakeway. He remembers us and all the other regulars. He takes time to remember names and preferences. I know he looks out for our things. He recognizes our car - and it's a black SUV - not exactly memorable - but he knows it's us and before we're even stopped he's already gathering our items so we can... read full review
November 2022
Usually very confident with service, but my last visit has left me less confident. My favorite sweaters were temporarily misplaced, but after some time and a dedicated employee, my sweaters are home again. So relieved.
My first time going here a couple of weeks and they did a poor job of ironing my shirt. I went the other day to pick up 3 items I dropped off and the attendant just hooked my clothes on the back headrest of the passenger seat instead of hanging them on the clothes hook of the car.
I've been a loyal Jack Brown (Lakeway) customer since 2017. It isn't the cheapest. The reason I'm so loyal is because of two things. 1: they've never misplaced or ruined any of my items, which is a bold statement after more than 6 years of frequent services.
2: Because of Tim. He's the heart and soul of the operation in Lakeway. He remembers us and all the other regulars. He takes time to remember names and preferences. I know he looks out for our things. He recognizes our car - and it's a black SUV - not exactly memorable - but he knows it's us and before we're even stopped he's already gathering our items so we can... read full review
Usually very confident with service, but my last visit has left me less confident. My favorite sweaters were temporarily misplaced, but after some time and a dedicated employee, my sweaters are home again. So relieved.