Jack Brown Cleaners is a local dry cleaning business that has received mixed reviews from its customers. While some have had positive experiences with quick drop-off and pickup, great customer service, and the owner's responsiveness, others have encountered issues such as a ruined shirt and delayed turnaround times. Despite the mixed feedback, the business seems to be making efforts to address customer concerns and provide reliable service. Customers are advised to approach reviews with caution, as they may not always reflect the full picture of the business's performance.
The existing reviews aren’t great, which made me hesitant to try this place out, but I have no complaints about my first visit. Drop off was quick and easy (I love that I didn’t have to get out of my car), same with pickup, and I had great customer service. I’ll be back!
They have ruined several of my shirts. How can their laundering service embed dark marks on a cotton shirt? The girl at the desk said that it was starch that marred them. Not sure I understand. I get it...too much of a good thing can ruin something but when that's all you do, I expect more. Too bad. Great location. Convenient. Not going back.
I checked my clothes in on Friday at 2pm not realizing it would be done Monday and not the next day Saturday. It was all my clothes for my trip to Mexico. Thankfully the owner reached out to me and got them back to me on Sunday(day before my trip) I’m am very thankful!! Saved me a lot of headache to shop for 8 outfits in one day! 5 stars for customer service!
10621 West Parmer Lane, Austin, TX 78717
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