I was a loyal Finley's customer for 8 years, during which I had several different regular barbers across the Downtown, Burnet, and N Lamar locations. My recent negative experiences at this location on N Lamar finally convinced me to ditch Finley's entirely in favor of a barbershop in my neighborhood - a decision which I'm very happy with so far. First, the most recent barber who I saw several times at this N Lamar location gave the worst quality haircuts out of the four Finley's barbers who I saw regularly in my 8 years as a customer. One time in particular I felt like he did a poor job blending the back and sides (where he used clippers) together with the top (scissors). So, I was already considering ditching Finley's and trying someplace else. The straw that broke the camel's back and made Finley's lose me as a customer was when I left work for my most recent appointment, arrived at the barbershop, and only then was told that my barber was out sick and therefore I could not be seen that day. Obviously the barbershop should have contacted me with as much advance notice as possible so that I could have at least avoided leaving work and wasting my time. Instead, they failed to contact me. To make matters worse, the woman who greeted me at the front desk was not at all apologetic. When she removed my appointment from the system, I got an automated email from Finley's with language insinuating that the cancellation was my fault, emphasizing the importance of not canceling appointments at the last minute, and so on. Quite offensive. Finley's should follow its own advice! In all honesty, given the situation, a good and smart business would have apologized and offered me a free or discounted haircut to try to make it right. But nope, Finley's didn't seem to care at all. And I won't be back.
Steven M.
Nov 2023
Brandon Tuber, a Manager at both the Burnet Rd and N Lamar locations completely disregarded the instructions I provided him after our introduction. I told him I wanted to keep my same beachy/wavy style, and to cut 1 - 1.5 in off just to shorten and remove bulkiness. Instead, Brandon decided to conduct what he thought was the best look for me by cutting 2.5 + inches off of the sides and pretty much nothing off of the top. After he pointed out that I have a cowlick, and I commented that I think he's going too short (which results in the hair in that area just sticking up straight), he continued to cut it to a point of severe shortness. I told him that I was worried it was too short and was going to look botched for the holiday's and my upcoming 20th birthday. He responded by saying, "who said it wasn't already botched already?" in a joking manner, which I didn't find funny. Brandon finished off by slicking my hair back and tucking it behind my ears, which wasn't even close to what I had originally requested, and the overall style of my hair. I had seen Brandon two times previously where he did a fine job the first time, and the second time decided to take things into his own hands similarly to this time by cutting it short on the sides and slicking it back. I decided to give him a second chance, and that was clearly an immense mistake. If you ever have the option to get a haircut with Brandon Tuber, I HIGHLY recommend you let literally anyone but him.
D Lee
Aug 2023
They were able to take my walk-in for a quick trim. Great atmosphere-gave my husband a beer while he waited for me to get done. Tommy did an excellent job on the cut.
henry green
Aug 2023
Erin Smith at the N Lamar location is excellent at hair and I will be using here going forward. Very personable and pleasant to talk withServices: Shampoo & conditioning
Lucas Bersin
Jun 2023
Erin is an amazing barber and you should request her if you don’t have one at this location already, thanks for the great haircut.Service: Haircut
Joey Bassett
May 2023
Super quick, walk-in hair cut that looks greatServices: Scissor cut
Matt T.
Apr 2023
Worst hair cut ever. The lady could not fade and the top is totally in even. And she butchered my beard and charged me $20 for it. She had no idea how to trim a beard even though I asked her and she said yes. I tipped, paid and left because I did not want to embarrass her, but I will not be back. I would not recommend this shop to anyone I know.
Jevon Harding
Apr 2023
Great hair cut got exactly what I wanted, as someone who has a hard time finding a style they were able to take a picture and run with it
Monstrosity Monstrosity
Mar 2023
Chip was the absolute best. Very accommodating and patient. Her attention to detail and expertise allowed for an ideal experience which I highly recommend and will definitely be back for.Service: Groom packages
Dec 2022
I went to Finley's for the first time a couple of days ago and I must say I'm impressed. The atmosphere was wonderful, Norma, (now my new barber) is amazing, she listened and I got a perfect cut. Also, it was very welcoming and extremely clean, neat and professional. Top notch and supporting a local business to boot. 10/10 would recommend!
Daniel L.
I was a loyal Finley's customer for 8 years, during which I had several different regular barbers across the Downtown, Burnet, and N Lamar locations. My recent negative experiences at this location on N Lamar finally convinced me to ditch Finley's entirely in favor of a barbershop in my neighborhood - a decision which I'm very happy with so far. First, the most recent barber who I saw several times at this N Lamar location gave the worst quality haircuts out of the four Finley's barbers who I saw regularly in my 8 years as a customer. One time in particular I felt like he did a poor job blending the back and sides (where he used clippers) together with the top (scissors). So, I was already considering ditching Finley's and trying someplace else. The straw that broke the camel's back and made Finley's lose me as a customer was when I left work for my most recent appointment, arrived at the barbershop, and only then was told that my barber was out sick and therefore I could not be seen that day. Obviously the barbershop should have contacted me with as much advance notice as possible so that I could have at least avoided leaving work and wasting my time. Instead, they failed to contact me. To make matters worse, the woman who greeted me at the front desk was not at all apologetic. When she removed my appointment from the system, I got an automated email from Finley's with language insinuating that the cancellation was my fault, emphasizing the importance of not canceling appointments at the last minute, and so on. Quite offensive. Finley's should follow its own advice! In all honesty, given the situation, a good and smart business would have apologized and offered me a free or discounted haircut to try to make it right. But nope, Finley's didn't seem to care at all. And I won't be back.
Steven M.
Brandon Tuber, a Manager at both the Burnet Rd and N Lamar locations completely disregarded the instructions I provided him after our introduction. I told him I wanted to keep my same beachy/wavy style, and to cut 1 - 1.5 in off just to shorten and remove bulkiness. Instead, Brandon decided to conduct what he thought was the best look for me by cutting 2.5 + inches off of the sides and pretty much nothing off of the top. After he pointed out that I have a cowlick, and I commented that I think he's going too short (which results in the hair in that area just sticking up straight), he continued to cut it to a point of severe shortness. I told him that I was worried it was too short and was going to look botched for the holiday's and my upcoming 20th birthday. He responded by saying, "who said it wasn't already botched already?" in a joking manner, which I didn't find funny. Brandon finished off by slicking my hair back and tucking it behind my ears, which wasn't even close to what I had originally requested, and the overall style of my hair. I had seen Brandon two times previously where he did a fine job the first time, and the second time decided to take things into his own hands similarly to this time by cutting it short on the sides and slicking it back. I decided to give him a second chance, and that was clearly an immense mistake. If you ever have the option to get a haircut with Brandon Tuber, I HIGHLY recommend you let literally anyone but him.
D Lee
They were able to take my walk-in for a quick trim. Great atmosphere-gave my husband a beer while he waited for me to get done. Tommy did an excellent job on the cut.
henry green
Erin Smith at the N Lamar location is excellent at hair and I will be using here going forward. Very personable and pleasant to talk withServices: Shampoo & conditioning
Lucas Bersin
Erin is an amazing barber and you should request her if you don’t have one at this location already, thanks for the great haircut.Service: Haircut
Joey Bassett
Super quick, walk-in hair cut that looks greatServices: Scissor cut
Matt T.
Worst hair cut ever. The lady could not fade and the top is totally in even. And she butchered my beard and charged me $20 for it. She had no idea how to trim a beard even though I asked her and she said yes. I tipped, paid and left because I did not want to embarrass her, but I will not be back. I would not recommend this shop to anyone I know.
Jevon Harding
Great hair cut got exactly what I wanted, as someone who has a hard time finding a style they were able to take a picture and run with it
Monstrosity Monstrosity
Chip was the absolute best. Very accommodating and patient. Her attention to detail and expertise allowed for an ideal experience which I highly recommend and will definitely be back for.Service: Groom packages
I went to Finley's for the first time a couple of days ago and I must say I'm impressed. The atmosphere was wonderful, Norma, (now my new barber) is amazing, she listened and I got a perfect cut. Also, it was very welcoming and extremely clean, neat and professional. Top notch and supporting a local business to boot. 10/10 would recommend!