EcoClean Green Dry Cleaner & Laundry

Feb 2024

Not a great dry cleaner. They perform basic functions in a timely manner. However, they struggle with anything beyond simply cleaning garments, and they cannot handle stains of any kind. Furthermore, they do not care about keeping customers. The management is invisible and basically unreachable. They have no one who can hear a customer complaint in any of the shops and do not staff the main office with management on the weekends. The people in the shops and that you get on the phone are low-paid and do not care. I rarely leave reviews, but I am leaving this one because they pester you to review them. They really shouldn't, because their service is atrocious. What good...read full review

Jan 2024

I’ve given EcoClean many attempts to right their wrongs. I started using them because I thought they would stand behind the Eco in their name. I’ve asked to never receive hangers or plastic and nearly every time this has happened. Theirs clearly noted on my account and they never get it right. Very disappointed.

Dec 2023

There's a much longer and more frustrated version of this review, but the short version is: I paid to have them clean and ship my wedding dress, the dress got lost or forgotten for months, none of the promised follow-ups ever materialized, and I had to spend multiple hours of time over more than a month trying to get any answers. This came to a head over the past week with EcoClean's general manager (Jeff) telling me he had shipped it a week ago, blaming his employees for the month-plus delay after the dress was located and I paid for it, promising multiple times that the tracking information was sitting on his desk and he would send it ASAP, ghosting on that promise...read full review