Horrible service. We have gone 6 days without AC in 90 degree weather. I am a Texan and can’t even stand it. Letting your customer go 6 days sitting in 85 degree weather is unacceptable. The “emergency” service took 2 1/2 hours to show up on day 5 and by then we already had a hotel. Mind you our unit is only 4 years old. I work in the commercial real estate industry and will be sure to spread the word that Carrier is no good. Extremely disappointing.
February 2025
Whatever cost you think you'll spend getting a Carrier A/C unit, go ahead and add a $900 hidden fee to that.
That's how much replacing an entire evaporator coil costs, when theirs fails just 2 years after installation, causing flooding in your attic and water damage to your ceiling.
That $900 will not cover the cost to repair the water damage, of course. No, you're on your own for that because Carrier doesn't like to guarantee the craftsmanship of their products.
Go with Carrier at your own risk.
October 2021
I called 5 times and got redirect. Then found out they close early. So if you live in Texas you are short an hour. Also if you own Carrier A/C there not compatible with the Nest or any other thermostat brand. You can't even use a cheap one. You have to buy carrier brand thermostat which cost $650 bucks. So my sisters thermostat messed up due to multiple renters not taking care of it. Now she has to cough up $650. Why wasn't she warned this pior to installing a Carrier A/C unit??? A heads up would have been nice like hey if you ever need to or want to upgrade its gonna cost you. So what I'm saying you CAN ONLY USE CARRIER BRAND THERMOSTAT.
Horrible service. We have gone 6 days without AC in 90 degree weather. I am a Texan and can’t even stand it. Letting your customer go 6 days sitting in 85 degree weather is unacceptable. The “emergency” service took 2 1/2 hours to show up on day 5 and by then we already had a hotel. Mind you our unit is only 4 years old. I work in the commercial real estate industry and will be sure to spread the word that Carrier is no good. Extremely disappointing.
Whatever cost you think you'll spend getting a Carrier A/C unit, go ahead and add a $900 hidden fee to that.
That's how much replacing an entire evaporator coil costs, when theirs fails just 2 years after installation, causing flooding in your attic and water damage to your ceiling.
That $900 will not cover the cost to repair the water damage, of course. No, you're on your own for that because Carrier doesn't like to guarantee the craftsmanship of their products.
Go with Carrier at your own risk.
I called 5 times and got redirect. Then found out they close early. So if you live in Texas you are short an hour. Also if you own Carrier A/C there not compatible with the Nest or any other thermostat brand. You can't even use a cheap one. You have to buy carrier brand thermostat which cost $650 bucks. So my sisters thermostat messed up due to multiple renters not taking care of it. Now she has to cough up $650. Why wasn't she warned this pior to installing a Carrier A/C unit??? A heads up would have been nice like hey if you ever need to or want to upgrade its gonna cost you. So what I'm saying you CAN ONLY USE CARRIER BRAND THERMOSTAT.