Big Sexy Lashes - WESTLAKE

Incredibly unprofessional and rude management. I have hung in there at this location for several years due to convenience and the fact that I had finally found a quality lash stylist.

It is the holidays and a rainy day. Plus an extremely difficult time of year for me due to the death of my brother 2 days before Christmas. At a time of year when people should be kind to one another -this office manager was so incredibly pompous, condescending arrogant-rude. Not only did she not apologize for her incredibly rude and pedantic behavior-she double and triple down on it. I have been a loyal customer of Amazing Lash studios for no less than 5 years in spite of their inconsistent quality and unhappy staff and have referred many friends over the years (to the handful of quality stylists).

If this company continues to condones this sort of treatment of customers by this self important unprofessional and toxic manager Kaitlin Dennis -I will be terminating my membership post haste as it is clear from reading other reviews -this is hardly the first time Kaitlin/Katie has been incredibly rude to customers. It boggles the mind as to why she is left in this position to ruin people’s days on what appears to be a regular basis. I just feel sorry for the people who have to work for her. I can happily take my business elsewhere. I will post an update when I find a quality lash studio that values its patrons. A HUGE amount of ugliness from her due the the fact that I needed a “lash bath” even though my hair was actually wet from having JUST gotten out of the shower. Absolutely nuts! This company will lose my 5 plus years of great tipping business due to a $5 “lash bath and a lunatic on a power trip!!!

Super helpful staff. Always giving me makeup wipes and letting me use the products to achieve butterfly lashes !!!

So today I booked a appointment with this lady this is the address that google shows I arrived 15 min prior my appointment, the uber left me on this address that it shows here , when I described her after 10 min walking around building she said I texted you the address a whole different address than the one that shows online , I told her what was going on and I told her I’ll get another uber this new address shoes that I’m 25 min away from you she was like ( oh so you want me to wait for you ) this lady don’t care about clients because if you care and you are seeing that the person it’s not late it’s just the address on Google doesn’t match the address that… read full review