The convection fan on our Samsung oven will not go off.
Alex Dubois
Dec 2025
I had a great experience with Greentek! They were responsive and kind and the prices were very reasonable. I needed to get my water heater replaced and the service went well. Very satisfied with their work!
Jay Bullington
Dec 2025
Eugene was very friendly and helpful.
Amanda Schmidt
Nov 2025
I scheduled service for a tenant-occupied property due to what appeared to be a fridge door leak, which turned out to be an ice maker issue. The technicians were responsive and completed the work, but I was really frustrated with their billing and diagnostic process. I wasn't told what the problem was before receiving a diagnostic bill, and they refused to explain the issue until that fee was paid. They also wouldn't provide a repair estimate unless I paid the diagnostic fee and approved the work beforehand, which left me making decisions blindly.
On top of that, I received a same-day rescheduling text that was sent by mistake, creating unnecessary confusion while trying to coordinate with my tenants. Overall, I won't be using their services again or recommending them.
Positives: They were responsive and completed the repair.
Negatives: Poor communication, confusing and restrictive billing/diagnostic process, lack of transparency, and an inconvenient scheduling error.
Updating review 11/25/25 after speaking with owner.
Hi Alex,
Thank you for reaching out and for taking the time to thoroughly address my concerns. I genuinely appreciate the effort you put into reviewing the situation and explaining what happened, as well as the steps you’re already taking to improve your processes.
Your personal follow-up and willingness to acknowledge where things could have been handled differently mean a lot. I can see that you truly care about your customers and your business, and that level of customer service is important to me. Based on our discussion and your thoughtful response, I’m raising my rating to reflect the positive way you handled this and your commitment to making things right.
Thank you again for taking the time to listen and respond so sincerely.
gloria lenoir
Nov 2025
Eugene did a great job replacing a vent fan in my microwave/convection oven. I appreciated his expertise and was grateful that the part could be purchased and replace the one which was not working.That prevented the appliance ending in the landfill and me having to get a new super expensive appliance. Thank you!
Sergio del Rio
Nov 2025
Quick service and great communication. We managed to solve the noise coming from my fridge without replacing parts.
Laura Wendlandt
Nov 2025
The technician responded quickly , arrived on time and fixed the problem ! Excellent service ! Thank you !
John Slocke
Nov 2025
Great communication and tech, Eugene G. That’s worth a lot.
David Richerson
Nov 2025
The technician was professional, courteous, fast, and easy to work with. Fast and reasonable service.
Ahmed Chibib
The convection fan on our Samsung oven will not go off.
Alex Dubois
I had a great experience with Greentek! They were responsive and kind and the prices were very reasonable. I needed to get my water heater replaced and the service went well. Very satisfied with their work!
Jay Bullington
Eugene was very friendly and helpful.
Amanda Schmidt
I scheduled service for a tenant-occupied property due to what appeared to be a fridge door leak, which turned out to be an ice maker issue. The technicians were responsive and completed the work, but I was really frustrated with their billing and diagnostic process. I wasn't told what the problem was before receiving a diagnostic bill, and they refused to explain the issue until that fee was paid. They also wouldn't provide a repair estimate unless I paid the diagnostic fee and approved the work beforehand, which left me making decisions blindly.
On top of that, I received a same-day rescheduling text that was sent by mistake, creating unnecessary confusion while trying to coordinate with my tenants. Overall, I won't be using their services again or recommending them.
Positives: They were responsive and completed the repair.
Negatives: Poor communication, confusing and restrictive billing/diagnostic process, lack of transparency, and an inconvenient scheduling error.
Updating review 11/25/25 after speaking with owner.
Hi Alex,
Thank you for reaching out and for taking the time to thoroughly address my concerns. I genuinely appreciate the effort you put into reviewing the situation and explaining what happened, as well as the steps you’re already taking to improve your processes.
Your personal follow-up and willingness to acknowledge where things could have been handled differently mean a lot. I can see that you truly care about your customers and your business, and that level of customer service is important to me. Based on our discussion and your thoughtful response, I’m raising my rating to reflect the positive way you handled this and your commitment to making things right.
Thank you again for taking the time to listen and respond so sincerely.
gloria lenoir
Eugene did a great job replacing a vent fan in my microwave/convection oven. I appreciated his expertise and was grateful that the part could be purchased and replace the one which was not working.That prevented the appliance ending in the landfill and me having to get a new super expensive appliance. Thank you!
Sergio del Rio
Quick service and great communication. We managed to solve the noise coming from my fridge without replacing parts.
Laura Wendlandt
The technician responded quickly , arrived on time and fixed the problem ! Excellent service ! Thank you !
John Slocke
Great communication and tech, Eugene G. That’s worth a lot.
David Richerson
The technician was professional, courteous, fast, and easy to work with. Fast and reasonable service.
Ldy Chimera
Prompt, friendly, knowledgeable. Highly recommend.