It is with a heavy heart that I write this review. I’ve been a loyal client of Beauty Concepts for nearly four years and have always had a great experience getting my hair done. Appointments are typically on time, and I’m out within the estimated time frame. I usually get crochet braids, and it takes about three hours.
Today was the first time I brought my 6-year-old daughter with me. I called to make the appointment instead of booking online so I could explain what style we wanted, discuss the expected timeframe, and request that we both be serviced at the same time. Val, the owner, took my call, set the appointment for 12:30 p.m., and greeted us when we arrived.
One of the braiders was running late, and Val had some scheduling issues finding another. So the available braider started on my hair a little after 1 p.m. While waiting, Val suggested box braids for my daughter instead of crochet, saying the latter might be too heavy for her hair. I agreed but expressed concern about timing since I’d heard box braids can take around six hours. Val reassured me that for a child, she could finish in two hours and noted the style would be $20 more. I said that was fine — as long as the timing worked and we’d both be done around the same time.
Val couldn’t find another stylist, so she started my daughter’s hair at 2 p.m. My hair was well underway. I asked again if she’d be able to finish my daughter’s hair around the same time as mine, and she assured me she would.
While braiding, Val was also managing calls from another location, speaking with walk-ins, live streaming on TikTok, and interacting with a sales rep who had missed his scheduled time. I understand that as an owner, you wear many hats. She was kind and calm with my daughter — who had some first-time nerves — but she was clearly stretched thin.
My hair was finished around 3:30 p.m. At 4 p.m., I asked again how much longer my daughter’s hair would take, as it looked like she was only halfway done. Val said “not much longer” but didn’t offer a specific estimate. I expressed concern again because we had evening plans, and the original promise of being finished together was no longer being met.
Ultimately, my daughter’s hair was finished at 6:15 p.m. — nearly six hours after we arrived.
When it was time to pay, I respectfully asked if she’d consider a small discount ($10–15) due to the significant time overrun. We had been there since 12:30 p.m., and I’ve never asked for a discount in all my years as a customer. I explained that a small gesture would go a long way in showing that she values my time and loyalty, especially since the original commitment couldn’t be upheld.
She refused and said if she lost a customer over this, she would be okay with it.
I paid in full, thanked the other stylist for her work, and we left.
The style itself was great — no complaints there. But the lack of accountability and disregard for my time as a long-standing client was disappointing.
Saretta Stewart Lester
Feb 2025
I’ve been coming to Beauty Concepts for almost 5 years, and they always provide good service and excellent work. My 10 and 12 year old daughters have done a couple of times now too, and have been taken care of wonderfully! If you are needing excellent styling with wonderful customer service, this is where you need to come!
Renica Scott
Nov 2024
Beauty Concepts is one of the most beautiful and professional salons I’ve been to. All of the ladies are so sweet and they make sure your hair is handled with care. Mai is my go to stylist and she will definitely give you what you ask for. Can’t wait to book my next appointment!!
Fikunre K.
Oct 2024
Mrs Pauline did my hair and it was very nice. The staff was very kind and the atmosphere was very welcoming. I would definitely recommend this place for anyone who wants to get their hair done at a fair price for good quality.
Krystal Ojeda
Aug 2024
Appreciate all of ladies and their services. I have been a reoccurring client for a while now. Ms.Valerie takes the time to explain and educate you on her products, and the benefits of usage to promote Healthy hair and scalp. Love the Anti Itch cooling therapy oil spray. Especially with my braids, see a significant difference and improvement. Thank you again for your great services.
Edriana Castillo
Aug 2024
Each time I book an appointment with beauty concepts it’s a beautiful experience ! My kids will be going back to school in confidence thanks to beauty concepts ! God bless !
EUGENIA RADFORD
Aug 2024
Requested style: I have always received excellent service.
Chenessa White
Aug 2024
The service is fantastic and the quality of service is exceptional. Pauline was my Braider and it was neat and done in love. Martina and Vera assisted. They are all professional and great at what they do. The environment is chill, professional, classy vibes, good music, and great stylist. I will be back again ?choose them you won’t be disappointed.
Requested style: Box braids small/medium
Hair type: 57 inches long
Stylist: Pauline, Martina, Vera
Mocha Roberts
Jul 2024
I love my hair! Marcelle (may be spelled incorrectly) did an excellent job. She was pleasant and her work is amazing! The owner was professional when I called and was able to fit me in the same day. She helped me pick out hair and blended it to perfection. The location is clean and comfortable. Thank you for a great experience. I will be back!
Donta Ward
May 2024
Love this salon. The only place I go to get my hair braided!
Tiana Reeves
It is with a heavy heart that I write this review. I’ve been a loyal client of Beauty Concepts for nearly four years and have always had a great experience getting my hair done. Appointments are typically on time, and I’m out within the estimated time frame. I usually get crochet braids, and it takes about three hours. Today was the first time I brought my 6-year-old daughter with me. I called to make the appointment instead of booking online so I could explain what style we wanted, discuss the expected timeframe, and request that we both be serviced at the same time. Val, the owner, took my call, set the appointment for 12:30 p.m., and greeted us when we arrived. One of the braiders was running late, and Val had some scheduling issues finding another. So the available braider started on my hair a little after 1 p.m. While waiting, Val suggested box braids for my daughter instead of crochet, saying the latter might be too heavy for her hair. I agreed but expressed concern about timing since I’d heard box braids can take around six hours. Val reassured me that for a child, she could finish in two hours and noted the style would be $20 more. I said that was fine — as long as the timing worked and we’d both be done around the same time. Val couldn’t find another stylist, so she started my daughter’s hair at 2 p.m. My hair was well underway. I asked again if she’d be able to finish my daughter’s hair around the same time as mine, and she assured me she would. While braiding, Val was also managing calls from another location, speaking with walk-ins, live streaming on TikTok, and interacting with a sales rep who had missed his scheduled time. I understand that as an owner, you wear many hats. She was kind and calm with my daughter — who had some first-time nerves — but she was clearly stretched thin. My hair was finished around 3:30 p.m. At 4 p.m., I asked again how much longer my daughter’s hair would take, as it looked like she was only halfway done. Val said “not much longer” but didn’t offer a specific estimate. I expressed concern again because we had evening plans, and the original promise of being finished together was no longer being met. Ultimately, my daughter’s hair was finished at 6:15 p.m. — nearly six hours after we arrived. When it was time to pay, I respectfully asked if she’d consider a small discount ($10–15) due to the significant time overrun. We had been there since 12:30 p.m., and I’ve never asked for a discount in all my years as a customer. I explained that a small gesture would go a long way in showing that she values my time and loyalty, especially since the original commitment couldn’t be upheld. She refused and said if she lost a customer over this, she would be okay with it. I paid in full, thanked the other stylist for her work, and we left. The style itself was great — no complaints there. But the lack of accountability and disregard for my time as a long-standing client was disappointing.
Saretta Stewart Lester
I’ve been coming to Beauty Concepts for almost 5 years, and they always provide good service and excellent work. My 10 and 12 year old daughters have done a couple of times now too, and have been taken care of wonderfully! If you are needing excellent styling with wonderful customer service, this is where you need to come!
Renica Scott
Beauty Concepts is one of the most beautiful and professional salons I’ve been to. All of the ladies are so sweet and they make sure your hair is handled with care. Mai is my go to stylist and she will definitely give you what you ask for. Can’t wait to book my next appointment!!
Fikunre K.
Mrs Pauline did my hair and it was very nice. The staff was very kind and the atmosphere was very welcoming. I would definitely recommend this place for anyone who wants to get their hair done at a fair price for good quality.
Krystal Ojeda
Appreciate all of ladies and their services. I have been a reoccurring client for a while now. Ms.Valerie takes the time to explain and educate you on her products, and the benefits of usage to promote Healthy hair and scalp. Love the Anti Itch cooling therapy oil spray. Especially with my braids, see a significant difference and improvement. Thank you again for your great services.
Edriana Castillo
Each time I book an appointment with beauty concepts it’s a beautiful experience ! My kids will be going back to school in confidence thanks to beauty concepts ! God bless !
EUGENIA RADFORD
Requested style: I have always received excellent service.
Chenessa White
The service is fantastic and the quality of service is exceptional. Pauline was my Braider and it was neat and done in love. Martina and Vera assisted. They are all professional and great at what they do. The environment is chill, professional, classy vibes, good music, and great stylist. I will be back again ?choose them you won’t be disappointed.
Requested style: Box braids small/medium
Hair type: 57 inches long
Stylist: Pauline, Martina, Vera
Mocha Roberts
I love my hair! Marcelle (may be spelled incorrectly) did an excellent job. She was pleasant and her work is amazing! The owner was professional when I called and was able to fit me in the same day. She helped me pick out hair and blended it to perfection. The location is clean and comfortable. Thank you for a great experience. I will be back!
Donta Ward
Love this salon. The only place I go to get my hair braided!