They went out of business and didn't bother to tell any of us. Now who do we call? Chase and Andrew came out to my house to perform the winter maintenance on my AC unit. They are very efficient, friendly and they know exactly what they are doing at all times. In the past I have had Alden Air install a new AC unit in my home. It has worked beautifully and I have saved quite a bit of money with it's efficiency. I will never let anyone else touch my AC!! I have been a customer of Alden Air for over 10 years.
Troy Ross
Nov 2023
The tech arrived in uniform and on time. He checked both units and reported that both units were working properly. He also replaced one of the filters and said that the other one was still clean. He was very professional and we will use Alden again in the future.
Brittany Henderson
Oct 2023
Spent lots of money on new capacitor with this company. Two weeks later, there was another problem and they found a new capacitor kit was needed.Our repairman (had the same one for both encounters) provided excellent customer service. However, after the second encounter, the owner was completely unprofessional, unethical, and became upset that our repairman educated us on the parts that were in need of repair. Owner hung up all upset on my husband first, and then didn’t take my call or let me leave a voicemail when I tried to intervene and speak up for our repairman.Owner obviously does not treat his employees OR customers well. It’s not fair to cut a paying customer off because you’re pissed at the repairman.If you appreciate honesty and good customer service, don’t use this company.P.S. On Customer Log under married name/Husband’s name.P.S.S. Simply had a question about installation pricing, don’t know where you got that we tried to fix it ourselves.How could we schedule/order/initiate a recommended repair (the day after declining it for that day because time was needed to secure funds for repair), when you just hang up on my husband out of frustration with your repairman AND then intentionally ignore my calls?We were established customers who had paid for your service/a new capacitor two weeks prior, to be treated like this was completely unacceptable & unprofessional. You could have simply explained to my husband on that phone call that your company only installs your own parts for warranty purposes. That shouldn’t have come in a reply to a bad review after the fact.Service: A/C system maintenance
Madeline Henry
Oct 2023
Probably the only ac company left that has integrity. They will actually fix things and give you honest advice, without the typical high pressure salesy hvac shenanigans. I would recommend them to anybody!
Daniel Kung
Sep 2023
I have been Alden A/C customer for more than 40 years. They always do their best to provide efficient and professional service. They treat me as a member of their family. Even in the evening or weekend, they still do their best to send technicians to come as soon as possible to provide quality service.Services: HVAC system maintenance
Jack Juno
Jun 2023
I purchased a maintenance agreement and was not satisfied with the results..They tried to upsale me on their first visit .With a start-up capacitor. Then they left theCap of the service valves making a leak faiure during the FreezeGodzila.They did come out and made that good.This is a heat pump system. Then, I found out the electric heating element did not work. They never checked this on theirMaintenance visit. Call for my other Maintenance inspection, and the nerer cameAfter 3 calls!!!This was 3 years ago.I hope they have improved.
Ken Raney
Dec 2022
We've used Alden's Air for a number of years and they have always provided terrific service! We have the yearly service contract and they come out twice a year to make sure we are ready for the heat or the cold by doing an inspection and filter change. We find them to be friendly, knowledgeable, and prompt!So happy we have them to call when we need help. Great people doing a great job!Service: HVAC system maintenance
david hess
Dec 2022
Alden air installed and has services our AC well over 15 years now and has been wonderful to work with!Services: Heating system installation
Wendy Glover
Nov 2022
I bought a new air conditioner in April 2022, and the company that installed it, made a bad mistake they did not connect the heat element. First cold front i had no heat, but Alden air came the same day, the company is the best and service was restored . I plan on using them always, they are now my goto company!!!! Wendy GloverService: A/C system maintenance
Peter Bergamini
Nov 2022
Came out and diagnosed on a weekend. Followed up early that Monday. Fixed by Tuesday afternoon. Very friendly, professional and responsive. 100% recommend! Thank you!Service: Heating system maintenance
Gwynethe Lewis
They went out of business and didn't bother to tell any of us.
Now who do we call? Chase and Andrew came out to my house to perform the winter maintenance on my AC unit. They are very efficient, friendly and they know exactly what they are doing at all times. In the past I have had Alden Air install a new AC unit in my home. It has worked beautifully and I have saved quite a bit of money with it's efficiency. I will never let anyone else touch my AC!! I have been a customer of Alden Air for over 10 years.
Troy Ross
The tech arrived in uniform and on time. He checked both units and reported that both units were working properly. He also replaced one of the filters and said that the other one was still clean. He was very professional and we will use Alden again in the future.
Brittany Henderson
Spent lots of money on new capacitor with this company. Two weeks later, there was another problem and they found a new capacitor kit was needed.Our repairman (had the same one for both encounters) provided excellent customer service. However, after the second encounter, the owner was completely unprofessional, unethical, and became upset that our repairman educated us on the parts that were in need of repair. Owner hung up all upset on my husband first, and then didn’t take my call or let me leave a voicemail when I tried to intervene and speak up for our repairman.Owner obviously does not treat his employees OR customers well. It’s not fair to cut a paying customer off because you’re pissed at the repairman.If you appreciate honesty and good customer service, don’t use this company.P.S. On Customer Log under married name/Husband’s name.P.S.S. Simply had a question about installation pricing, don’t know where you got that we tried to fix it ourselves.How could we schedule/order/initiate a recommended repair (the day after declining it for that day because time was needed to secure funds for repair), when you just hang up on my husband out of frustration with your repairman AND then intentionally ignore my calls?We were established customers who had paid for your service/a new capacitor two weeks prior, to be treated like this was completely unacceptable & unprofessional. You could have simply explained to my husband on that phone call that your company only installs your own parts for warranty purposes. That shouldn’t have come in a reply to a bad review after the fact.Service: A/C system maintenance
Madeline Henry
Probably the only ac company left that has integrity. They will actually fix things and give you honest advice, without the typical high pressure salesy hvac shenanigans. I would recommend them to anybody!
Daniel Kung
I have been Alden A/C customer for more than 40 years. They always do their best to provide efficient and professional service. They treat me as a member of their family. Even in the evening or weekend, they still do their best to send technicians to come as soon as possible to provide quality service.Services: HVAC system maintenance
Jack Juno
I purchased a maintenance agreement and was not satisfied with the results..They tried to upsale me on their first visit .With a start-up capacitor. Then they left theCap of the service valves making a leak faiure during the FreezeGodzila.They did come out and made that good.This is a heat pump system. Then, I found out the electric heating element did not work. They never checked this on theirMaintenance visit. Call for my other Maintenance inspection, and the nerer cameAfter 3 calls!!!This was 3 years ago.I hope they have improved.
Ken Raney
We've used Alden's Air for a number of years and they have always provided terrific service! We have the yearly service contract and they come out twice a year to make sure we are ready for the heat or the cold by doing an inspection and filter change. We find them to be friendly, knowledgeable, and prompt!So happy we have them to call when we need help. Great people doing a great job!Service: HVAC system maintenance
david hess
Alden air installed and has services our AC well over 15 years now and has been wonderful to work with!Services: Heating system installation
Wendy Glover
I bought a new air conditioner in April 2022, and the company that installed it, made a bad mistake they did not connect the heat element. First cold front i had no heat, but Alden air came the same day, the company is the best and service was restored . I plan on using them always, they are now my goto company!!!! Wendy GloverService: A/C system maintenance
Peter Bergamini
Came out and diagnosed on a weekend. Followed up early that Monday. Fixed by Tuesday afternoon. Very friendly, professional and responsive. 100% recommend! Thank you!Service: Heating system maintenance