About JCPenney
JCPenney is a large retailer offering a wide range of products, including apparel, home furnishings, and beauty items. The business provides customers with various options for kids', men's, and women's clothing, as well as footwear, jewelry, accessories, and more. They offer free shipping and curbside pickup, and have a beauty concept called JCPenney Beauty that features skincare, makeup, and beauty deals from well-known brands. Some customers have had positive experiences at JCPenney, with employees like Joe Welsh providing excellent service. Joe was helpful and friendly, allowing a customer to try on jewelry and informing them of deals. He was also honest and cautious in returning a temporary credit card that had been left behind. Another customer appreciated the patience and kindness of a cashier who was handling a long line of people. However, not all experiences at JCPenney have been positive. Some customers have reported long wait times in line and a lack of stock in certain areas, such as teen boys' shoe sizes. The store can also be hot and stuffy, which may make shopping unpleasant. Despite these issues, JCPenney has a loyal customer base and is known for hiring helpful and honest employees.
I shopped in the jewelry dept in Abilene, TX on 6/14/23. I was searching for a necklace for my mom so she can place the pendant that holds my sister’s ashes on a sturdy, pretty necklace. We were helped by Joe Welsh. He was super helpful and friendly in allowing mom to try on the jewelry and informing us of the deals JC Penney had, helped me get a new JCP Credit card because my old one had turned off due to inactivity. I was so pleased and excited about the purchase and customer service that i had forgotten my temporary credit card at the counter! I took my mom to her dr appt then we went back to shop! :) I didn’t even realize that I didn’t have my temporary CC....read full review
I do enjoy a good shopping trip to JC Penny but this day was rough. They dont really have any teen boys shoe sizes in stock. It was hot and stuffy in the store and they had one cashier who was checking out a long line of people. She was rather patient and kind and the only reason why I gave this trip 4 stars.
Got accused of stealing as I was walking in the door. I was like "Yo at least give me a chance to walk around and steal before you accuse me" but after that was all sorted out I found some good deals on winter clothing. All in all it's a great place for a warm coat and public humiliation!