Ridge Valley Heat & Air is a highly recommended heating and air conditioning company that provides exceptional service to its customers. The team of professionals at Ridge Valley is known for their friendliness, expertise, and commitment to ensuring customer satisfaction. They are prompt, accommodating, and take the time to explain the process to their clients. Whether it's a routine maintenance visit or a complex repair, Ridge Valley consistently delivers a flawless experience, leaving their customers highly satisfied and grateful for the excellent service they receive. During one of their annual maintenance visits, customers had the pleasure of meeting Daniel. His exceptional kindness and informative demeanor made him an excellent resource for discussing system maintenance and upkeep. Daniel is highly recommended to anyone utilizing Ridge Valley services. His approachable and conversational style created a sense of trust and familiarity, ensuring that customers felt valued and informed about their system’s well-being. Unlike other technicians who rush through tasks, Daniel took the time to teach customers how to better care for their system, making them feel like a friend or family member, not just a customer. Ridge Valley installed a complete unit, and the men who installed were very professional. After the work was completed, a thorough cleanup of all trash was disposed of in a timely manner. The unit has satisfied customers completely, making their homes very, very cool. Ridge Valley is recommended to anyone, and customers have used their services for years and are very satisfied with their establishment. They have been called twice from different addresses when houses were hot, and both times they got things corrected quickly and way more affordably than customers were prepared for. Hannah told customers the good news that they had a tech in the area who had just finished the job. The tech was at their house in 15 minutes. Joey showed them where their system had frozen, and he got it falling out and back on in just a few minutes for a simple service call of under 100 bucks. They passed all the vibes tests and clearly operate with a high level of honesty and integrity. Grateful to have them as a resource.
Incredible customer service! Joey was right on time and super friendly. He had my unit working in less than 30 minutes. When he told me how much it would be, I had to ask if that included the service call charge. Fantastic pricing. 100% recommend
Bobby G. was truly a lifesaver for us today. Thank you to everyone at Ridge Valley for doing what you do. We were in a bad spot when our AC went out and inside was 80+ degrees 🥵
Garrett promptly fixed our AC unit at our cabin when an emergency came up and was very polite and professional. I highly recommend this company if you are in the Sevierville area and needing your AC unit serviced!
1533 Denton Rd, Sevierville, TN 37862
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