About United Rentals
Reviews for United Rentals
Write a reviewHours
Monday: 7AM - 5PM
Tuesday: 7AM - 5PM
Wednesday: 7AM - 5PM
Thursday: 7AM - 5PM
Friday: ClosedSaturday: ClosedSunday: Closed
United Rentals provides the industry's largest fleet of heavy equipment and tools for rent and for sale. Their inventory includes aerial equipment, forklifts, earthmoving equipment, power tools, and more, all expertly-maintained. Reviews highlight exceptional customer care, with representatives described as prompt, friendly, personable, and proactive. Customers report fast service, dependability, and a process made super simple. Representatives are noted for being quick to provide quotes and for reliable follow-through. The overall sentiment is one of high satisfaction and dependability, with some customers stating it is all they use and they couldn't imagine going anywhere else.
The availability of the unit was the biggest factor in choosing this facility. I also really appreciated how simple it was to extend our rental when we needed extra time. The process was seamless—I received an email, clicked a few buttons, and the additional time was added immediately. That level of convenience made the entire experience stress-free.
Lauren was outstanding. She took the time to clearly explain everything, answered all of our questions, and helped us get set up with a business account. Her professionalism, knowledge, and friendly attitude made a positive impression from start to finish.
Overall, we had an excellent experience and were very...read full review
Melissa Garcia has taking care of customers down perfectly. She was prompt in her responses, friendly and personable but didn’t waste my time. She was proactive about making sure I didn’t have any issues and made the process super simple. If you have the chance to work with her, do so
Our company has been doing business with United Rental for several years, and the service has always been great. The UR staff and salespeople made it easy to set up a rental, delivery is always prompt, and any problems with a piece of equipment are resolved in a very timely manner.