Monday: 9AM - 10PMTuesday: 9AM - 10PMWednesday: 9AM - 10PMThursday: 9AM - 10PMFriday: 9AM - 10PMSaturday: 9AM - 9PMSunday: 10AM - 9PM
parking: street, private lot accepts credit cards great value tan
I really wish I could give this location a better rating; however, it’s very unfortunate the team members lie to you about wait times. The reason why they lie... is because they don’t want to work or be accommodating. Today (9/25/19), I was told by a member of the team it would be “a 2 hour wait” for a spray tan. I decided to stay because why not? It turns out the wait was only 20 min. Over quoting a customer is poor.
This SunTan City (West End) has gone from one of the best in Nashville to the absolute worst. Jamie (Salon Director) is so smug and arrogant it's unreal. I don't know what her issue is but Jesus fix your face and attitude! The salon is absolutely filthy from lotion on the walls to beds that have only been partially cleaned. If it wasn't for Al I wouldn't come here anymore.
Customer service from corporate to local stores is consistently poor. The spray tan product is extremely unpredictable - there have been several instances where I’ve sprayed and no color has shown up at all. I’ve reported this and corporate was vaguely apologetic. This is absolutely an instance of getting what you pay for and having no other option in town with multiple locations.