Richard Durocher, OD - Nashville Eye Doctor

His attentiveness and concern over his patients is so wonderful. That is something most Drs have forgotten lately, that we are people not just numbers. Very though and explains why and what is going on in any understandable way. So thankful we found him.

The staff along with the ophthalmologist, Dr Durocher, was outstanding. Every need was and is being addressed. I was greatly impressed with their professionalism. The ladies in the front were very helpful and patient in my circumstances. A big shout out to this practice. No need to search for anyone else.

Glasses took way longer to get back. I had to call and was told “there was a mess up”. No communication. When I picked them up they were wrong. I asked for a refund and the lady stated “ we do not give refunds.” I never received a receipt that stated this. She said “it will be a quick fix. I’ve been waiting in lobby for 50 min.. this is after being here already over an hour. I would have went back to work but she stayed quick fix. I have never had an experience where I couldn’t get a refund. My lenses were 1k. I asked for my old frames to be used. They put new frames on but then wanted me to pay the difference.The lenses were scratched and my like new frames... read full review