We recently discovered a leak in the area where Mr. Roof removed a chimney and repaired the roof approximately four years ago. Based on the location, it became clear that the leak originated from that repair area.
We called Mr Roof to send an inspector. To Mr. Roof’s credit, their inspector was extremely honest and professional throughout the process. He openly acknowledged that the leak was the result of improper workmanship / improper installation by Mr Roof and advocated internally for the company to help make things right. I truly appreciated his integrity and willingness to be straightforward with us.
Unfortunately, despite their own inspector confirming the issue was caused by their work, management refused to take responsibility or assist with correcting the problem because the repair only carried a 90-day warranty. They also refused to reasonably reduce the quote for repair or stand behind the quality of the original workmanship.
I understand warranties have limits, but when a company’s own inspector confirms that damage was caused by their improper installation, I believe the company should do the right thing and stand behind its work. That was very disappointing, especially after trusting them with a major repair to our home.
Jim Lay
May 2026
I would not recommend this company! They wrapped my front porch post and left them hanging over my porch a little bit. I was told that they had to for structure support purposes. They started to slide off and when I called and requested them replaced with 6x6's I bought, I was told I would have to pay. They have started sliding after 8 months and I have to pay for it? They lie about there warranty and there work is crap! DONT USE THIS COMPANY!!!
Randy Carr
May 2026
Great folks to work with. They did what they said they would do, worked everyday till it was finished (even Sunday) and the craftsmanship was excellent. I am very well pleased with the outcome and will have them out for more projects later on. Would highly recommend these folks.
Gloria Lane
Mar 2026
I love my 2009 roof of chateau brown to this day its excellent. Way to go Mr. Roof I will use your company again when needed. Thank you so much.. Its nice to have true good service.
Jamie Mitchell
Mar 2026
We hired Mr. Roof to replace our roof after storm damage, and they did an excellent job. The crew was professional, the work was done well, and our new roof looks great. Dealing with our insurance company after the storm was along, stressful process, but Mr. Roof was very patient with the whole thing. We are thankful Mr. Roof helped in getting everything resolved. We appreciate the quality of their work and would gladly recommend them to anyone needing roofing services.
Sherry Allen
Mar 2026
They never got back with an estimate
Tara
Feb 2026
I contacted Mr. Roof after noticing water damage on my den ceiling and around the chimney. It occurred during the recent icestorm. Mr. Roof sent their employee, Logan, to climb onto my roof to inspect the damages. Logan was professional, knowledgeable, and so kind. He took pictures while on my roof so that I can see the damage too. This would be my first time filing a claim with my hazard/homeowners insurance, and I was unsure of what to do. Logan was there for me and helped me from start to end. Any questions I had I could call him and he would make himself available to me. Mr. Roof worked with my insurance and myself. They gave me a beautiful deal and a beautiful roof! Mr. Roof is great at what they do. They are trustworthy, fast, and reliant. I highly recommend Mr. Roof!
Marlena Peek
Oct 2025
Devon was great. He was really good at walking me through and explaining everything. Beyond friendly and kind. All around, great service experience.
Iris Epperson
Sep 2025
The crew showed up on time, did their job. Covered the plants and flowers not to damage them. Cleaned up good. Didn’t goof off. Did an excellent job. I’m proud of my new roof.
Karson Burns
Aug 2025
Terrible experience. Damage done to our home and no one will call to make it right. We have paused $18,000 worth of work due to the lack of communication. We accepted a quote for new windows, new gutters, new roof, a new back door, and a new front storm door. Damage in the kitchen ceiling that a representative tried to say was “vibrational damage” so it took me going into the attic to show him the damage. No word yet on how Mr. Roof is going to make this right. As soon as we signed the paperwork the communication fell off. We have requested to speak with a manager there multiple times to no avail. We will be directing everyone we know to stay away.
Brandon Webb
We recently discovered a leak in the area where Mr. Roof removed a chimney and repaired the roof approximately four years ago. Based on the location, it became clear that the leak originated from that repair area.
We called Mr Roof to send an inspector. To Mr. Roof’s credit, their inspector was extremely honest and professional throughout the process. He openly acknowledged that the leak was the result of improper workmanship / improper installation by Mr Roof and advocated internally for the company to help make things right. I truly appreciated his integrity and willingness to be straightforward with us.
Unfortunately, despite their own inspector confirming the issue was caused by their work, management refused to take responsibility or assist with correcting the problem because the repair only carried a 90-day warranty. They also refused to reasonably reduce the quote for repair or stand behind the quality of the original workmanship.
I understand warranties have limits, but when a company’s own inspector confirms that damage was caused by their improper installation, I believe the company should do the right thing and stand behind its work. That was very disappointing, especially after trusting them with a major repair to our home.
Jim Lay
I would not recommend this company! They wrapped my front porch post and left them hanging over my porch a little bit. I was told that they had to for structure support purposes. They started to slide off and when I called and requested them replaced with 6x6's I bought, I was told I would have to pay. They have started sliding after 8 months and I have to pay for it? They lie about there warranty and there work is crap! DONT USE THIS COMPANY!!!
Randy Carr
Great folks to work with. They did what they said they would do, worked everyday till it was finished (even Sunday) and the craftsmanship was excellent. I am very well pleased with the outcome and will have them out for more projects later on. Would highly recommend these folks.
Gloria Lane
I love my 2009 roof of chateau brown to this day its excellent. Way to go Mr. Roof I will use your company again when needed. Thank you so much.. Its nice to have true good service.
Jamie Mitchell
We hired Mr. Roof to replace our roof after storm damage, and they did an excellent job. The crew was professional, the work was done well, and our new roof looks great. Dealing with our insurance company after the storm was along, stressful process, but Mr. Roof was very patient with the whole thing. We are thankful Mr. Roof helped in getting everything resolved. We appreciate the quality of their work and would gladly recommend them to anyone needing roofing services.
Sherry Allen
They never got back with an estimate
Tara
I contacted Mr. Roof after noticing water damage on my den ceiling and around the chimney. It occurred during the recent icestorm. Mr. Roof sent their employee, Logan, to climb onto my roof to inspect the damages. Logan was professional, knowledgeable, and so kind. He took pictures while on my roof so that I can see the damage too. This would be my first time filing a claim with my hazard/homeowners insurance, and I was unsure of what to do. Logan was there for me and helped me from start to end. Any questions I had I could call him and he would make himself available to me. Mr. Roof worked with my insurance and myself. They gave me a beautiful deal and a beautiful roof! Mr. Roof is great at what they do. They are trustworthy, fast, and reliant. I highly recommend Mr. Roof!
Marlena Peek
Devon was great. He was really good at walking me through and explaining everything. Beyond friendly and kind. All around, great service experience.
Iris Epperson
The crew showed up on time, did their job. Covered the plants and flowers not to damage them. Cleaned up good. Didn’t goof off. Did an excellent job. I’m proud of my new roof.
Karson Burns
Terrible experience. Damage done to our home and no one will call to make it right. We have paused $18,000 worth of work due to the lack of communication. We accepted a quote for new windows, new gutters, new roof, a new back door, and a new front storm door. Damage in the kitchen ceiling that a representative tried to say was “vibrational damage” so it took me going into the attic to show him the damage. No word yet on how Mr. Roof is going to make this right. As soon as we signed the paperwork the communication fell off. We have requested to speak with a manager there multiple times to no avail. We will be directing everyone we know to stay away.