About Covenant Health Urgent Care - North Knoxville (Formerly Well-Key)
Well-Key Urgent Care in Knoxville provides quick and comprehensive medical care to patients in need. Since 2010, they have offered affordable and high-quality services, treating a variety of minor injuries and illnesses. The urgent care is open 7 days a week from 8:00 am to 8:00 pm, ensuring patients receive timely attention. Patients have reported being treated with respect and kindness by the staff, with one patient praising the care they received for a minor laceration, including prompt attention and effective treatment. Another patient had a positive experience with a staff member who went above and beyond to provide excellent care. The facility is praised for its friendly staff, clean environment, and efficient service, with many noting that staff members are helpful, honest about wait times, and get patients in and out at a decent time. However, some patients have experienced issues with billing, including incorrect statements and difficulties with receipts. Additionally, there can be wait times, with some patients waiting over an hour, but overall, visitors find the staff polite and the prices reasonable. Despite the occasional delays, Well-Key Urgent Care remains a reliable choice for those seeking urgent medical attention.
Owens was very professional and did an excellent job listening to my concerns and was very informative. This was the best visit I’ve had at that location since it became Covenant. Great job, Pam!!! Thank you!
This was my first experience with the Covenant Urgent Care. The staff was very helpful and friendly. The Nurse Practitioner listened to me and made my issues her main concern. I felt very confident in my treatment team and their suggestion to go to the ER. Turns out it was the right decision as there was more going on than I thought. Thank you to all the staff from check in, medical assistant, X-ray, and to Nurse Practitioner.
The staff was friendly and polite. They were quick to diagnose my condition and quickly processed my X-rays. They handled everything professionally with minimal disruption to my daily routine.