About Payless Optical Knoxville

Payless Optical Knoxville is known for being the most affordable eyewear business in Knoxville, with precision to detail and kind, caring staff. They provide quality eyewear at competitive prices, along with exceptional customer service. While some customers have had positive experiences, others have recently reported delays and inconsistencies in service. Despite challenges, the business remains a recommended option for those in need of eyewear, with a reputation for excellence in the past.

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Reviews for Payless Optical Knoxville

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Jan 2026
Madelyn was very helpful and great. I would like to thank this business for working with me on such short notice. I’m from out of state, and ended up breaking the only pair of glasses I bought with me. Madelyn not only answered the phone each and every time I called (I called A LOT), but she was extremely professional and also tried to help me obtain my prescription since I did not have that knowledge on hand. The turnaround on the glasses was extremely fast, literally within 2 hours. THANK YOU MADELYN, AND THANK YOU PAYLESS OPTICAL! 5 STARS DEFINITELY RECOMMEND!!!
Jan 2026
My glasses have been broken for months, finally went to Payless Optical and they fixed them in less than 5 minutes!! Staff is very kind and super friendly! Will recommend them to everyone I know for their glasses!
Jul 2025
Payless optical is by far the best place to get your glasses in Knoxville. They have a wide variety of quality frames to suit anyone’s budget. Whether it’s a minor repair to your existing frames or fitting your existing lens to new frames of your liking, or purchasing all new, they have always done a fantastic job for me. This is a family run business and Mark, Alice and Madeline have years of experience. Their customer service is amazing and they are very professional and friendly. I would highly recommend, getting your next pair of glasses from them.