Vanderbilt Primary Care Westhaven

We love seeing Jill Cash at Vanderbilt and have been patients for over nine years. However, rescheduling appointments has become a significant source of frustration. In the past, we could typically get a new appointment within a month. Now, it takes three months to secure a rescheduled appointment, and the only way to get in sooner is by joining a waiting list for cancellations.

It's hard to believe there isn't a better system to accommodate patients, especially given how efficient the payment collection process is. Resolving a reschedule for a new appointment feels nearly impossible. We urge Vanderbilt to find a solution that offers more... read full review

The two receptionists were incompetent, unprofessional, and barely welcoming, never mind helpful, in getting us checked-in and checked-out.

They weren’t young and should have enough experience at this point, but felt like we were interrupting two yappers gossiping at a bar.

I came in with my wife for our appointments and both women at the front desk couldn’t be bothered to acknowledge us (we were the only ones there) and it was like pulling teeth getting these two to provide any kind of instructions.

During my paperwork process, they were loudly laughing hysterically at something or another on their phones.

It... read full review

Good luck trying to establish care here. I booked an appointment in October 2022 back in August 2022 to get a call today because the provider took a day off. Don't get me wrong, I'm all about people needing to take time off. However, I shouldn't have to wait till January 2023 to get seen because one person wants to take off. I would have been okay with them saying they can't see you that week but we can next week.... but adding 4 months is insane. Seems like that would be pretty common sense to prioritize your patient scheduling based on the conflicts created within the clinic. Nope, just pass that buck down to the patient and let it be their problem.