About Valvoline Instant Oil Change
Valvoline Instant Oil Change is a trusted name in preventive vehicle maintenance, offering quick and easy solutions for all types of vehicles. The service remains quick, thorough, and convenient, allowing customers to stay in their vehicles while they can see everything that gets done. With a team of kind and respectful crew members, the experience is overall great, focusing on getting customers in and out as efficiently as possible. The business has a reputation for providing great customer service, with reports of fast and efficient service and knowledgeable staff. Recently, the shop has come under new management, leading to improvements in service quality. The crew is very professional and friendly, with effective communication among team members. Customers have highlighted exceptional service from team members like Alex and Timothy, who demonstrate professionalism and knowledge. Timothy, in particular, has been noted for his thorough service, including recommendations like a complete fuel system clean for vehicles. While there have been instances of defective products and some inconsistent experiences, the corporate team has taken steps to rectify the situation. Overall, Valvoline Instant Oil Change aims to provide a reliable and convenient solution for vehicle maintenance needs, making it a solid choice for servicing household vehicles.
I have been a loyal Valvoline customer for more than eight years. I have frequented Valvoline stores in more than four states. Today I went in for an oil change in Franklin, TN off Royal Oak and received the best service I have ever gotten from Timothy and the team there. Timothy facilitated my oil change and pulled my records and was the first person ever to recommend a complete fuel system clean for my Honda. I agreed to the service and he was thorough and complete in the service, even waiting outside the bay after the service was completed to make sure the carbon burn off was completed after the service was done. Timothy had great rapport with the other team members...read full review
Great customer service and very communicative staff. They serviced my car quickly, explained the invoice thoroughly, and made helpful/accurate recommendations. Definitely coming back!
Very organized and professional crew...ALL! Answered all our questions and got us in and out in a very timely manner. Very thorough and showed us that the dipstick oil level was full and clean. They also cleaned up everything and left no oil mess.