About PetSmart
Reviews for PetSmart
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers often praise the friendly and knowledgeable staff who improve the shopping experience with helpful information about products. Many reviews highlight the excellent customer service from employees like Gracie, Luz, and McKenzie, who provide top-notch assistance, whether answering aquarium questions or helping with pet grooming. PetSmart also provides services such as dog training, grooming, and pet boarding, with many customers expressing satisfaction with the quality of care and the happiness of their pets after visits. While the store is known for its wide selection and helpful staff, some shoppers mention that prices can be higher than at other stores, especially when items are not on sale. Overall, PetSmart is appreciated for its good customer service and variety of products, though cost remains a concern for some.
We were in Saturday, Jan. 10th, 2026 around 3pm. All the staff were wonderful and knowledgeable. We adopted bunny and were able to get all the supplies we needed for him from Petsmart. Great selection, well lit bright store, and clean. I’m sorry I don’t know the names of any of the employees but there were 3 who helped us. That’s why I mentioned the date/time. Thank you!
Eunice P is one of the best. My pet had severe depression and anxiety after his last trim and we were very scared to take him for another trim and bath. This time we booked with Eunice and explained the situation to her. When we picked up our pet, not only did he have the best haircut, he was completely calm and relaxed, unlike last time. I am so grateful to Eunice and appreciate her efforts.
On a day when I felt so overwhelmed about needing to get new food for my cats, Laura was abundantly helpful. She was a wealth of knowledge and the sympathy providing really helped me keep it together, especially when I felt like I just couldn't get it right. It's daunting to know there's so many pet food brands. Laura asked questions to figure out the situation and was able to speak from experience. I am so grateful for her approaching me in the store today!
I have a dose of optimism that the royal canin digestive food will help my kittens with their tummy trouble .