About Best Buy
Reviews for Best Buy
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offers repair services has battery recycling has electronics recycling
Best Buy is an electronics store chain that offers a wide selection of the latest tech products, including computers, mobile devices, TVs, and video games. Customers can shop conveniently with options like online reservation and in-store pickup, or enjoy free shipping on orders over $35. The store provides excellent customer service, with friendly and knowledgeable staff who genuinely take care of customers' needs and concerns. In-house Geek Squad Agents are available to help resolve technology issues, such as transferring messages or finding the right laptop. The staff, including employees like Nikhil, Ferdi, Johnathan, and Fahad, are known for being helpful, friendly, and understanding. Best Buy also offers a Low Price Guarantee to ensure customers get the best deals. This store is highly recommended for its exceptional customer service and overall shopping experience.
I upgraded my phone from iPhone 14 plus to Samsung Galaxy S24 Ultra and when I got the phone everything was supposedly transferred to my new phone until I got home and found out my messages only went back 1 month. I had my cell phone number for 10 years so was worried they would be lost forever so I went back to the store to see what they could do to help. At first the employees were not very understanding nor willing to help but I suggested that if they still had the iPhone in store, we could try to back it up and transfer again. I was then helped by Jonathan (unsure of spelling) and he was wonderful and helpful. I did have to come back to the store 3 times in 3 days...read full review
Nikhil was great to deal with, I was about to leave to purchase a laptop at staples when Nikhil asked me if I needed any help. I informed him that I was previously helped by another employee and unfortunately the laptop I was interested in was not in stock. Rather than offer an apology, Nikhil asked me which laptop I was interested in as he could possibly find one with similar specs. Nikhil found several laptops with similar specs, after informing him of my requirements (brand, features, etc..) we found a laptop that was similarly price to the laptop i was interested in and had better specs. Had it not been for him, I would have left the store and purchased a lower spec...read full review
Ferdi, Johnathan, Fahad were amazing. 10 out of 10 service. They were friendly, helpful, and very knowledgeable. I would totally recommend anyone who needs a cell phone go and see them!!!