Geek Squad

May 2026

Geek squad just took funds out of my friends account for an unauthorized membership renewal. They didn't even have a pre-approved payment option to do this and the bank just let them do this. First call made to Geek Squad support had them cancel membership and the payment. They even sent an email confirming this. A couple of days later he came to find out that they went ahead and took the money! How the heck can they do that? Then they had the gall to tell him that they were going to charge a cancelation fee for this. Beware of Best Buy and their Geek Squad cause they'll take your money without you even knowing it.

Sep 2025

Horrible service. Bought a protection plan through them and there is nothing actually done at the location. I am now in charge of printing a shipping label, providing a box, and finally shipping my defective product. Do not buy a protection plan from this company or better yet, Best Buy.

Sep 2025

I went to go for help in fixing my MacBook because it was stuck on recovery mode I asked them if they can fix it. The guy that was trying to reboot it was searching up how to do it on his phone, I think they should know how to diagnose and fix it instead of just trying to google how to fix and charge $100. I recommend not going there for any repairs or issues they don’t know what they are doing.