GMC at BILLION

Jul 2023

This review is only for the service/parts/customer service.I am new to this dealership and have had my two vehicles in here in the past to be repaired/maintained. They have done a pretty good job up until now.Janene (JDBD Sales Associate) emails me after my vehicle was in and asks how my experience was, they pride themselves in customer service, and if for any reason my experience did not go well to reach out to her. Okay Ill reach out to her by responding back to her email.My response:JaneneYa you probably don't want me to fill out a survey. Ive been waiting for a part for my 2001 Chevrolet Suburban for a month. Kendal (Service advisor) left your company. Now I have...read full review

May 2023

I was just in line at the express lube for 45 minutes before some dope came out to say that they didn't have time to service my car... They maybe could've told me that half an hour ago. Customer service is very much lacking.

Mar 2023

Had the oil changed after a 2.5 hour wait. Had to go back the next day as oil was running out of my car. The tech had crimped the oil filter when he installed it. Had I been less observant I would have had a major engine problem. They did install another filter and topped the oil back off. I spoke with them about getting the big oil stain off my driveway. They would send a tech out after the snow event. It is now over a week later and the stain is still there and I have not heard a word. Less than stellar results for an "express" oil change.