Advanced Family Eyecare - Dr. Rebecca Franey

After finding out my usual eye doctor is no longer covered by EyeMed. I had to switch. I found Advanced Family EyeCare on 69th & Western and let me tell you, BEST decision ever! From the moment I walked in, the receptionist was genuinely happy to see me, extremely relatable and I already felt any stress or anxiety melt away. Next, the guy came to get me to do the eye tests. He was so warm and welcoming and kept saying how grateful he was that I chose them when I could have picked any other place my insurance took. He was fun and bubbly and that part went to easily as well. I saw the doctor next and she was very kind. She explained the results of all the testing they did. She answered all my questions. She gave me options and reassured me everything looked great. When she was done, she walk with me to get the last person I met with on whether or not I wanted glasses. This lady was another great experience! She wasn’t pushy on selling me glasses or the extras, she was just informative and seemed grateful to get to help. They are all just genuinely happy and helpful and make you feel like its your birthday! Ha! Normally I dread going to dr appointments but this one felt, almost like I was pampered. Amazing service!

The staff here has been so awesome to me over the years. I have a few pairs of Oakleys and I’m super high maintenance with them. I get all my lenses replaced at once typically. They really just go out of their way to make sure I get what I need. What’s nice is it’s the same people there every time I visit. Absolutely great customer service! I can’t say enough good things! Every single person I have had the pleasure of dealing with here, is awesome! I will never go anywhere else.

Excellent caring staff with outstanding customer service!!