Monument Health Rapid City Clinic, Flormann Street

My son has been trying to get monuments billing department to send his insurance some forms for 5 mths. You have to wait an hour to talk to a real person, sometimes they dont answer your questions and then just hang up, or they say they will send them to insurance but never do. Worst customer service Ive ever seen. Totally incompetent.

They treat people's mental health like its a game.

This rating is for the billing portion. Nobody should ever have to do as much work I have to do regarding the billing portion due to improper training and incompetence of front desk staff who mark things as self pay when there is insurance on file. I just checked in for an appointment and was told that I have to call billing to be sure that my co-pay is applied to this visit and and towards the balance due, which I shouldn't have to do at all. Thanks for creating extra work on my part.

The people at the front desk were super friendly and supportive. My doctor is very knowledgeable. The nursing staff was very friendly and supportive as well but the doctors need to work on their people skills and need to listen to their patients more attentively.

Good atmosphere good people helpful

She goes above and beyond for me. 🥺 I appreciate healthcare more now.

Made the bad mistake of moving here from a city that had very good healthcare for whatever this is. Not to impressive and a tremendous waste of time.... 1 star

I love my dr. It's the first time I feel comfortable about my health

I appreciate that I can have all the services I need in one visit. In and out works for me.

Very nice people