The Rock Hill VA Clinic offers a mixed experience based on customer feedback. Many visitors report positive interactions, particularly highlighting the ease of check-in and the professionalism of staff members, including a nurse practitioner who thoroughly reviews medical histories. Patients feel welcomed and treated like family, with an abundance of reminders for appointments to help manage schedules effectively. However, there are concerns regarding custodial services, with complaints about the cleanliness of restrooms and calls for better maintenance. Some reviews indicate that past negative experiences have improved, suggesting that the clinic has taken feedback to heart and made efforts to enhance service quality. Overall, while some patients appreciate the caring and capable staff, others believe there is room for improvement in areas such as facility upkeep and customer communication. The clinic seems dedicated to addressing these issues while providing a supportive environment for veterans.
When you ask for a specific appointment and never get a call back - repeatedly.. Each VA gives different quality service. This is not ok. ALL the clinics and hospitals should meet the same quality standards especially under the same head, like a CEO of a large store!
My first visit to the Rock Hill Clinic this afternoon! Very positive experience. Check-in was easy and polite. NP (Doc) Doran was excellent, very interested and aggressive (in a positive way) in obtaining my L-O-N-G medical history. Her technical asst. Erica was great as well. I feel like I was in the company of two Professional ALL-STARS!!!!
Noticed all the bad reviews have 2 or 3 things in common
1- Felt there should've been (more) reminders to not miss the app.
2- Didn't like their tone.
3- Were tthere 1 or more years ago.
Maybe they took these criticisms to heart last year, which is a little before I started visiting, since I get an almost annoying amount of reminders (phone, email, etc) and everyone treats me like family.
But I'd like to address these complaints in order:
1- Aren't you a veteran? Have you no shame? When I'm told I'm due anywhere, by anyone, I just need the time/place/uniform from them (uniform= the "why" in the civi world). Sound familiar?
I like that...read full review