I’ve had a membership for almost 2 years now. I received a text they send out to fill open spots at 4:38p Wed for an appt at 11a Thurs. I took the 11a appt. Thurs AM I had a work zoom mtg I had to be on get rescheduled to 12 noon. I called to reschedule my appt.. but that did not matter, they require 24 hour cancellation so they would take away 2 visits from me because I had a 90 minute facial. So that was basically a $160 cancellation fee. I understand staff depends on appointments, But life also happens for people. Why not deduct 1 visit for a cancellations less than 24 hours period? Instead they base it on the service I was getting. That is utterly poor client... read full review
October 2022
I just had my first professional massage with Katherine. To say it was great is an understatement. From the time I entered the building everyone was very friendly and helpful. I was a little nervous and Katherine put my mind at ease quickly. I will definitely return.
March 2022
I have been a member since 2018. The hardest thing about being a member is getting an appointment in the time that is convenient for "working" people. 8-5 or 7-7. I usually book online so I can look at my schedule when booking. My last visit was 03-22-2022, I left a review for 2 things, one, how hard it is to get an appointment and second, the quality of the facial I received. ME called me back on the review, first I thought wow they are really calling me back, but then, said I should book an appointment when I leave instead of online because the online status does not update like it should. Is this the proper way it should be handled? wouldn't most think,... read full review
I’ve had a membership for almost 2 years now. I received a text they send out to fill open spots at 4:38p Wed for an appt at 11a Thurs. I took the 11a appt. Thurs AM I had a work zoom mtg I had to be on get rescheduled to 12 noon. I called to reschedule my appt.. but that did not matter, they require 24 hour cancellation so they would take away 2 visits from me because I had a 90 minute facial. So that was basically a $160 cancellation fee. I understand staff depends on appointments, But life also happens for people. Why not deduct 1 visit for a cancellations less than 24 hours period? Instead they base it on the service I was getting. That is utterly poor client... read full review
I just had my first professional massage with Katherine. To say it was great is an understatement. From the time I entered the building everyone was very friendly and helpful. I was a little nervous and Katherine put my mind at ease quickly. I will definitely return.
I have been a member since 2018. The hardest thing about being a member is getting an appointment in the time that is convenient for "working" people. 8-5 or 7-7. I usually book online so I can look at my schedule when booking. My last visit was 03-22-2022, I left a review for 2 things, one, how hard it is to get an appointment and second, the quality of the facial I received. ME called me back on the review, first I thought wow they are really calling me back, but then, said I should book an appointment when I leave instead of online because the online status does not update like it should. Is this the proper way it should be handled? wouldn't most think,... read full review