About Massage Envy
Massage Envy in Myrtle Beach, SC, offers a welcoming environment for self-care and wellness. Guests can enjoy therapeutic massages, stretch services, facials, and skin care treatments tailored to their needs. Many reviews highlight the skilled professionals at this location, with particular praise for the knowledgeable staff, like Brande, who excels in facials. Visitors have noted the friendly and helpful atmosphere, making newcomers feel at ease during their first appointments. While some guests mention that the quality of massages may vary compared to higher-priced options, the overall experience is positive. The establishment is clean, professional, and a great choice for special occasions like dates or birthdays. The accommodating staff, including the pleasant team at the front desk, enhances the overall experience, making it a preferred choice for many.
I’ve had a membership for almost 2 years now. I received a text they send out to fill open spots at 4:38p Wed for an appt at 11a Thurs. I took the 11a appt. Thurs AM I had a work zoom mtg I had to be on get rescheduled to 12 noon. I called to reschedule my appt.. but that did not matter, they require 24 hour cancellation so they would take away 2 visits from me because I had a 90 minute facial. So that was basically a $160 cancellation fee. I understand staff depends on appointments, But life also happens for people. Why not deduct 1 visit for a cancellations less than 24 hours period? Instead they base it on the service I was getting. That is utterly poor client...read full review
I just had my first professional massage with Katherine. To say it was great is an understatement. From the time I entered the building everyone was very friendly and helpful. I was a little nervous and Katherine put my mind at ease quickly. I will definitely return.
I have been a member since 2018. The hardest thing about being a member is getting an appointment in the time that is convenient for "working" people. 8-5 or 7-7. I usually book online so I can look at my schedule when booking. My last visit was 03-22-2022, I left a review for 2 things, one, how hard it is to get an appointment and second, the quality of the facial I received. ME called me back on the review, first I thought wow they are really calling me back, but then, said I should book an appointment when I leave instead of online because the online status does not update like it should. Is this the proper way it should be handled? wouldn't most think, if a company offered a service that service would be provided. They never asked me about my experience with the service. My complaint about the service is that I hardly feel anything during the session, I had requested a little more attention around the eyes, but the whole experience was robotic, nothing personal. I work in health care, I also have my manicurist licence, so professionalism is a must for me, it should be for all. Nothing was resolved. I do this one treat for myself, it is not a cheap treat, but something I really wanted. I usually never complain about anything, but it is time for me to cancel my membership and move on.