About Prisma Health Center for Family Medicine–Greenville
Prisma Health Center for Family Medicine–Greenville is a trusted healthcare provider that offers excellent medical care to patients of all ages. Their dedicated team of physicians, nurses, medical assistants, and support staff work collaboratively to build lasting relationships with patients and their families. They strive to help patients understand their diagnoses and treatment options, empowering them to improve their overall health. The practice is known for its high-quality service, with the office staff going above and beyond to assist patients with scheduling, prescriptions, insurance coverage, and coordinating with previous medical providers. Patients consistently praise the helpfulness and professionalism of the entire team, including doctors like Dr. Shen-Wagner, Dr. Gibbs, Dr. Amidon, and Dr. Averill, who provide exceptional care.
The reason I give this office a 2 star rating is because when you call and try to make and appointment or call for medicine refill you can't get nobody how do you expect for someone to get there appointment and refills when no one answers the phone.
This office is hit or miss, don’t expect excellency every time. If you’re on Medicaid I expect sub par anyways but, I cannot leave a voicemail for the front desk, this needs to be fixed. It’s different every time I try to call for anything. Currently it just rings and there’s nothing I can do but drive 30-45 minutes just to schedule an appt or ask a question. We’ve been coming here for 10 years so I’d expect I can get ahold of someone or at least leave a voicemail. Pleeeeaaase fix that.
I can't say enough about how much I like coming here. I've never been treated as a patient, but I've brought others here and have only dealt with the office staff. And they are remarkable. Cat and George go way beyond what I would expect or have experienced in most other medical facilities. They have provided much needed help in scheduling, ordering prescriptions, verifying insurance coverage, and contacting previous medical providers for information to assist the people I bring in. They are clearly looking out for what is best for the patients.