About Air Master Heating & Air LLC
Air Master Heating & Air LLC is a reliable HVAC company that provides top-notch service and results. The team, including the owner and installers, has a great attitude and makes customers feel valued. Customers appreciate their trustworthiness and reliability, often highlighting quick responses and knowledgeable technicians. The company offers competitive prices and delivers high-quality results consistently. Customers have praised the expertise and warm demeanor of the technicians, particularly Charles, who was able to quickly diagnose and resolve issues with their HVAC systems. The staff, including the receptionist Tina and the secretary Susan, have also been commended for their helpfulness and courtesy.
I can see why this company has a 4.7+ star rating, it honestly deserves 5 stars.
From discussing the issue and scheduling my appointment with Tina in the front office to working with the HVAC technicians, Eric and Jonathan, the entire experience was exceptional from start to finish. Everyone I interacted with was kind, professional, knowledgeable, and genuinely committed to providing outstanding customer service.
Eric and Jonathan were incredibly thorough in diagnosing the problem and repaired my A/C as quickly as possible. What impressed me even more was that they continued working through pouring rain and didn't leave until they had confirmed everything...read full review
I have been a customer of Air Master of Gaston for around four years, they replaced my heat pump for a reasonable price and I entered into a maintenance contract with them at a very good rate and they come out twice a year and thoroughly clean and check out my unit run it through both heating and cooling cycles. The technician that came out yesterday was Eric , he was very courteous and friendly as all the technicians have been who have come out here in the past. I feel confident in their work and recommend Air Masters.
I had a great experience thanks to Austin and his exceptional customer service. He was attentive, courteous and resolved my issue quickly. I truly felt valued as a customer. He explained to me what the issue was with my unit and the steps he took to resolve it. I will forever be a customer of Air Master Heating and Air Llc.