Rainwater damage in a wall inside our home. Justin from Servpro easily assessed what needed to be done and provided a clear timeline. He and the team worked very quickly and provided regular communications, which we appreciated. We are very pleased with the results and would happily use them again and recommend to others.
Beth Welch
Feb 2026
Everyone who cleaned up, repaired, and restored after the plumbing disaster was very capable, cooperative, and responsive to all my concerns and questions. I would hire them again in a heartbeat! A water disaster is unbelievably complicated and overwhelming. I was very pleased with the service I received from beginning to end.
Gil Little
Feb 2026
Both Justin Strickland and contractor/work crews were attentive and specific on work and materials needed for our repair & replacement after water leak damage. Very pleased with completed work. Completed timely and very professionally. We are quite pleased with all work done for ceiling repair and wood floor replacement. Definitely will recommend ServPro of Charleston/Mt Pleasant.
Trailer Seller
Feb 2026
ServPro of Downtown Charleston & Mt. Pleasant responded to two flooding events on October 1st and October 4th, unloaded their equipment and have been unresponsive and unreliable from the beginning. Gerardo Ramos, project manager, was unresponsive stating that they could not gain entry into the house while he understood that the house remained unlocked and a family member was standing by to let him in. After work was finally complete and ServPro prepared one report for my insurance company, I paid an invoice of $11,410 for their work. My insurance company later requested that ServPro split their report between the two separate flood events on Oct 1, 2025, and Oct 4, 2025. ServPro have been nonresponsive after repeated email requests. Finally, Rachael Leviner, Operations Manager, reached out and promised to split the report three weeks ago but to date, there has been no response, email or work product. ServPro was efficient only to submit their invoice and demand payment within 14 days of their invoice. I paid on time. Unfortunately, they drop you once they get paid. At the time of this review, I have not received an email response or the report split between two flooding events.
Jennifer Bozard
Feb 2026
Excellent experience with Mercedes, Caleb, and the cleaning team. Professional, great use of technology and equipment, very responsive, focused on customer service, etc. I highly recommend for your needs.
Shanda S
Jan 2026
Where does one start with this review - 1. They listen to calls reporting fire 2. They swarm your property like vultures MINUTES after. Even while fire trucks are putting the fire out.
It’s like adding insult to injury and it was not appreciated. I was actually disgusted by it. Tell Merritt her attitude could have been different. The up and down “Sorry about your house” SUCKED.
I will never use or recommend your company. Your should probably reevaluate your methods of obtaining business. Just an honest opinion.
Faith Reid
Jan 2026
Gerardo, Ally, and their team was incredible! They were very informative and helpful. I could not recommend their team more.
Justin Strickland and his team was also incredible! Mr. Strickland exceeded my expectations with kindness, dedication, and time management. I could not recommend him enough.
Taylor Haun
Jan 2026
Ivan did a great job at returning my home back to pre loss condition after the water damage , highly recommend
Barbra F
Dec 2025
Ivan and his crew came out and did a great job on working at my house . I'd highly recommend this company
Elijah Spencer
Dec 2025
Ivan was respectful and did a quality job, highly recommend this company
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Lisa Smith
Rainwater damage in a wall inside our home. Justin from Servpro easily assessed what needed to be done and provided a clear timeline. He and the team worked very quickly and provided regular communications, which we appreciated. We are very pleased with the results and would happily use them again and recommend to others.
Beth Welch
Everyone who cleaned up, repaired, and restored after the plumbing disaster was very capable, cooperative, and responsive to all my concerns and questions. I would hire them again in a heartbeat! A water disaster is unbelievably complicated and overwhelming. I was very pleased with the service I received from beginning to end.
Gil Little
Both Justin Strickland and contractor/work crews were attentive and specific on work and materials needed for our repair & replacement after water leak damage. Very pleased with completed work. Completed timely and very professionally. We are quite pleased with all work done for ceiling repair and wood floor replacement. Definitely will recommend ServPro of Charleston/Mt Pleasant.
Trailer Seller
ServPro of Downtown Charleston & Mt. Pleasant responded to two flooding events on October 1st and October 4th, unloaded their equipment and have been unresponsive and unreliable from the beginning. Gerardo Ramos, project manager, was unresponsive stating that they could not gain entry into the house while he understood that the house remained unlocked and a family member was standing by to let him in. After work was finally complete and ServPro prepared one report for my insurance company, I paid an invoice of $11,410 for their work. My insurance company later requested that ServPro split their report between the two separate flood events on Oct 1, 2025, and Oct 4, 2025. ServPro have been nonresponsive after repeated email requests. Finally, Rachael Leviner, Operations Manager, reached out and promised to split the report three weeks ago but to date, there has been no response, email or work product.
ServPro was efficient only to submit their invoice and demand payment within 14 days of their invoice. I paid on time. Unfortunately, they drop you once they get paid. At the time of this review, I have not received an email response or the report split between two flooding events.
Jennifer Bozard
Excellent experience with Mercedes, Caleb, and the cleaning team. Professional, great use of technology and equipment, very responsive, focused on customer service, etc. I highly recommend for your needs.
Shanda S
Where does one start with this review -
1. They listen to calls reporting fire
2. They swarm your property like vultures MINUTES after. Even while fire trucks are putting the fire out.
It’s like adding insult to injury and it was not appreciated. I was actually disgusted by it. Tell Merritt her attitude could have been different. The up and down “Sorry about your house” SUCKED.
I will never use or recommend your company. Your should probably reevaluate your methods of obtaining business. Just an honest opinion.
Faith Reid
Gerardo, Ally, and their team was incredible! They were very informative and helpful. I could not recommend their team more.
Justin Strickland and his team was also incredible! Mr. Strickland exceeded my expectations with kindness, dedication, and time management. I could not recommend him enough.
Taylor Haun
Ivan did a great job at returning my home back to pre loss condition after the water damage , highly recommend
Barbra F
Ivan and his crew came out and did a great job on working at my house . I'd highly recommend this company
Elijah Spencer
Ivan was respectful and did a quality job, highly recommend this company