Jan 2025
We contacted Pivotal Restoration to handle the flooding of our first floor due to an icemaker that had overflowed.
Results: The Pivotal Team, lead by Frank Temperino, was exceptional – far exceeding our expectations in professionalism, thoroughness, responsiveness, and quality. We most highly recommend Pivotal!
Immediate Response: Pivotal representatives arrived within an hour of our phone call
Thoroughness:
Full team – surrounded by experts – Estimator, Project Lead, Account Executive
Seamless coordination with Insurance Adjustor
Thorough project plan – sequence, time intervals…. An overall restoration schedule and, importantly, an estimated time for each major activity
Professionalism:
Project Lead: Frank Temperino: A true professional -
o Exceeded our expectations during entire restoration activities – continuous updates during each phase, quick notification of any change to planned arrival of restoration experts (HVAC, Electrical, Foor, Moving/Storage, appliance repair, Cabinets, painters, cleaners, etc.).
o Consistently adjusted his work schedule to meet with restoration experts – responding to their changed schedule
o Personally committed to excellence – just one example - went above and beyond by personally spending several hours removing wooden floor vents where polyurethane had locked them in-place…allowing for a thorough cleaning of our vents/duct work.
Quality – Frank Temperino was exceptional – far exceeding our expectations in professionalism. Frank personally engaged every aspect of the restoration…and insisted on the highest quality from each of the restoration teams.
Overall, the Pivotal team, lead by Frank T, was exceptional – exceeding our expectations throughout the entire restoration period. Pivotal earned our strongest recommendation for anyone going through the unfortunate experience of a house flooding.
