Nice practice, however, I had to buy a 3 month supply of contacts of which I only used 2 weeks of the supply because I needed to get cataract surgery. When I tried to return 2 months of the order with unopened boxes they said they could not take these back which I find very disconcerting. I check with a retired eye doctor friend of mine in another state and he said they return and exchange contacts all the time with the manufacturer. I think it’s a shame that they have this policy so they can just keep the sale! Fortunately I will not need these after surgery but I think it would have been proper customer service to offer a refund for this.
October 2025
I’ve been coming here for 3 years now. It’s been a great experience EVERY year! Before I moved to James island, I hated going to the eye doctor. The staff here are all very helpful, easygoing, and genuinely nice people. I never have to wait long, and I’m in and out in a decent amount of time! I refer everyone I know to this place! Thank you to you all for making this place a great experience!
October 2025
The entire staff at this location was absolutely amazing! Everything was super efficient, clean, and welcoming. They made sure I got the best use of my insurance plan, informed me about a mail-in rebate for the contacts I purchased, helped me pick out the perfect frames (without being pushy, which is what I usually encounter at other places). The Doctor at this location was super informative and went out of her way to answer some super specific questions I had and even got me set up with two referrals! They even had Diet Coke stocked in the waiting room fridge, which was a life saver for us DC drinkers, iykyk! Excellent across the board! Thank you!! A++
Nice practice, however, I had to buy a 3 month supply of contacts of which I only used 2 weeks of the supply because I needed to get cataract surgery. When I tried to return 2 months of the order with unopened boxes they said they could not take these back which I find very disconcerting. I check with a retired eye doctor friend of mine in another state and he said they return and exchange contacts all the time with the manufacturer. I think it’s a shame that they have this policy so they can just keep the sale! Fortunately I will not need these after surgery but I think it would have been proper customer service to offer a refund for this.
I’ve been coming here for 3 years now. It’s been a great experience EVERY year! Before I moved to James island, I hated going to the eye doctor. The staff here are all very helpful, easygoing, and genuinely nice people. I never have to wait long, and I’m in and out in a decent amount of time! I refer everyone I know to this place! Thank you to you all for making this place a great experience!
The entire staff at this location was absolutely amazing! Everything was super efficient, clean, and welcoming. They made sure I got the best use of my insurance plan, informed me about a mail-in rebate for the contacts I purchased, helped me pick out the perfect frames (without being pushy, which is what I usually encounter at other places). The Doctor at this location was super informative and went out of her way to answer some super specific questions I had and even got me set up with two referrals! They even had Diet Coke stocked in the waiting room fridge, which was a life saver for us DC drinkers, iykyk! Excellent across the board! Thank you!! A++