About MUSC Health Institute of Psychiatry
MUSC Health Institute of Psychiatry provides access to the latest evidence-based practices for patients and caregivers. Recognized as Hospital of the Year by the National Alliance on Mental Health South Carolina chapter multiple times, the institute is known for its commitment to mental health care. Patients express mixed feelings about their experiences. Many highlight the support and professionalism of specific therapists, such as Dr. Joseph Redding and Kristen Shrum, noting their compassionate approach and willingness to listen. However, some patients report frustrations with the front office staff, describing them as rude and unhelpful. Issues with appointment management have also been mentioned, including no-show penalties that can lead to being dropped from programs, which some patients feel is unfair. The facility itself is accessible, with friendly security staff and convenient parking options. Patients appreciate the lobby amenities, like snack machines and the collection of Valentine cards for those in care. While some have had negative experiences with disorganization during inpatient stays, others believe that the staff's efforts to help patients with complex issues can make a significant difference. Overall, while there are areas for improvement, many patients believe that the institute offers valuable support for those seeking to manage their mental health challenges.
Worst Institute I’ve ever dealt with horrible communication. They refused to answer the phone if they do answer the phone they put you on hold for hours then hang up on you. A family member was in there for nearly 5 days with only being allowed to make one outside call per day it would not allow us to communicate with anyone even though paperwork was signed from what we’re told. They also had an arrest arrested and sent to directions to the wrong person. The worst I’ve ever dealt with in my life.
I was not compelled to write a review until I saw someone’s review from eight months ago explaining that they didn’t take her family member’s crisis seriously. This exact issue was the reason my life nearly ended and my family’s lives were almost destroyed. This is unacceptable.
I could write about some (not all) of the nurses and staff who were unprofessional and lacked basic decency; the fact that visitation was so limited it felt cruel; the fact that we could barely go outside and get fresh air; how they repeatedly mishandled my MRI appointment to the point that the MRI staff complained about it to me; how one of the nurses couldn’t...read full review
Poor communication and handling of patients , they prescribed my young adult daughter a meditation that conflicts with family history, also released her from care to a harmful controlling boyfriend , while she was clearly not of sound mind.