100 % recommend Customer's Preference. This is what I posted on Google reviews: The owner, Mr. Epinger, exceeded all expectations for the work performed. He set an appointment promptly, provided a detailed proposal and scheduled the work after confirming the new units were available. He offered and installed a temporary outside unit to be sure my home was comfortable in case of any delays. He and his great crew arrived promptly as scheduled and were meticulous in everything they did. The work was to replace a failing HVAC in a condominium on the 3rd floor with an outside unit at ground level. They carefully created a larger opening to accommodate the new air handler, replaced the thermostat and ensured that a very minimum of painting was needed. They left the area cleaner than when they arrived and Mr. Epinger kept me informed from the day of the first appointment until the work was completed. It has been many years since I experienced such a high level of customer service for a home repair and the price was very reasonable.
About Customer's Preference
Customer's Preference is a highly recommended HVAC service provider known for fast, professional, and honest service. The technicians are knowledgeable, respectful, and provide clear explanations. Customers appreciate the company's fair pricing and exceptional service, even during late-night emergency repairs. Recent reviews highlight the professionalism of technician Mr. Kenneth, who explained everything clearly and did an amazing job replacing an HVAC system. Customers also mention calling for a second opinion and feeling relieved by the professionalism, clear explanations, and fair prices. One customer praised the quick response and efficient service that restored heat within an hour during a cold snap, emphasizing the company's integrity and caring approach. Overall, Customer's Preference continues to deliver reliable, honest, and prompt HVAC services that earn high praise from satisfied customers.
Reviews
It was wonderful working with Kenneth at Customer’s Preference for installation of my new heat pump. He was honest, hardworking and polite (and cost effective!). I highly recommend them for your heating and A/C needs.
Kenneth was great to work with. He is honest, knowledgeable, accommodating, and responsive. I highly recommend him and we will continue to work with him in the future.
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- on-site services
- accepts credit cards
- veteran-owned
- open to all
Location
4149 Mill Creek Drive, Charleston, SC 29420
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