GEM Plumbing and Heating

GEM Plumbing and Heating is a family-owned business serving Rhode Island and southern Massachusetts since 1949. They provide a variety of services including plumbing, heating, cooling, electrical, sewer, and drain cleaning. GEM is dedicated to offering excellent customer service, with technicians known for being professional, informative, and efficient. Customers have praised the company for quick response times, especially during emergencies. Recently, a long-term customer shared their positive experience with Chris C., a service technician who performed annual maintenance and a "deep clean" of the heating system. The customer noted that Chris was incredibly thorough, inspecting and cleaning all components, which made their system look brand new. Another customer appreciated the clarity and thoroughness of the advice given during an inspection of the air conditioning vents. They noted that the technician took time to check all parts of the system. Eric and his assistant have also been highlighted for their professionalism and excellent work during annual maintenance, repairs, and installations. Customers value GEM as a thorough, professional, and customer-focused organization that reflects the saying, “You get what you’ve paid for.” They use top-of-the-line resources and have supportive, caring professionals. Many thanks were given for a new HVAC system backed by a comprehensive maintenance contract. GEM also offers tailored memberships to help with routine maintenance.