I have been a customer of American Alarms since 2004. Unfortunately, they don't seem to care about your past history with their company. Recently, Verizon had 'fixed" my telephone service which precluded AA from accessing my panel to make pass-code changes. Even though my system is working fine they are requiring me to put in a whole new system, including changing the keypads which will leave me to do patch/fix/paint along with a new contract. The new contract is three pages of how they are going to screw you. When I first called I spoke with Kendra who wouldn't budge on any wording in the contract. I then left messages for the owner Jerry to call me which he won't do....read full review
Google: 3.3/5
I have been a customer of American Alarms since 2004. Unfortunately, they don't seem to care about your past history with their company. Recently, Verizon had 'fixed" my telephone service which precluded AA from accessing my panel to make pass-code changes. Even though my system is working fine they are requiring me to put in a whole new system, including changing the keypads which will leave me to do patch/fix/paint along with a new contract. The new contract is three pages of how they are going to screw you. When I first called I spoke with Kendra who wouldn't budge on any wording in the contract. I then left messages for the owner Jerry to call me which he won't do....read full review