About Arley Wholesale Inc

Arley Wholesale Inc. is a business with a beautiful showroom offering tons of great choices for items like kitchen and bath tile. Many customers find the sales staff professional, courteous, and very knowledgeable. They provide great customer service, are helpful in pointing out what will work for a project, and are good about letting customers browse without pressure. For special items, they can order at comparable prices. However, experiences can vary significantly with different staff members. While some employees are described as super efficient, friendly, and great, providing great ideas, one specific staff member was reported to be rude and nasty. This incident involved a refusal to help, insults, and unprofessional laughter directed at a customer, highlighting a serious lack of customer service skills. This contrasted sharply with the otherwise positive service, where staff are immediately greeting and helpful in leading customers through the process. The business receives strong recommendations for certain individuals, but a warning based on one very negative interaction suggests that the quality of service depends heavily on which representative assists you.

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Reviews for Arley Wholesale Inc

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Mar 2025
We recently bought kitchen and bath tile here and have been in several times recently. The showroom is beautiful and there are tons of choices. We were helped by Lynn and Casey and they were great. Both gave us great ideas and were super efficient and friendly. We had to go one last time this past Monday to choose a small trim piece for the bathroom. For some reason we were helped by Meg this time. She suggested a color for the trim which wouldn’t work with the rest of our colors and when I told her that she literally threw the ring of samples across her desk and told me that’s all she had. She refused to help choose another or even to answer any questions. She was...read full review
Jun 2023
the store seems overwhelming at first - but every time we went in- we were immediately greeted by the sales staff. they ask if you need help - but are so good about letting you just browse. there is never any pressure. they are very knowledgeable about their products and were very helpful pointing out what time would work for what we needed. even if you go in with only a small idea about what you want - they help lead you thru the process. great customer service.
Jul 2022
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