About South Side Plumbing & Heating
South Side Plumbing & Heating Co. is a trusted and customer-focused business that offers a range of services, including new and repair work, sewer and gas line installations, furnace repairs, and hot water tank replacements. The team, including the knowledgeable owner, is experienced and dedicated to providing honest advice and efficient service. They take the time to listen carefully and measure accurately to diagnose issues and find the best solutions. Customers appreciate their professionalism and friendly "family" atmosphere, which makes everyone feel comfortable. The staff responds quickly; for example, Bill calls back within an hour to schedule appointments. Ryan is helpful in identifying the quickest and most cost-effective options, and the company is committed to working with customers to meet their needs. Recently, they installed an upgraded Trane HVAC system with professionalism and friendliness. They also provided quick, efficient service for urgent repairs such as fixing a bad blower motor on Christmas Eve and replacing a broken water heater, answering questions and explaining the work. Eli came to replace shut off valves and completed the work to satisfaction, showing professionalism and courtesy. Customers highlight their responsiveness, honesty, and the ability to handle all kinds of plumbing and heating needs. Overall, South Side Plumbing & Heating Co. is a dependable and efficient business that consistently delivers excellent results and customer service.
Very professional. explained how to use new thermostat. was very personable.
Andre did the job quickly and was very nice. My only criticism is they did not notify me in any way, until I called, that they were delayed at the previous job and weren't going to arrive in the timeframe they initially told me. I called the scheduling line twice over 30 minutes and no one picked up, left a voicemail the first time, and eventually got a call back.
Technician Andre came out to assess a broken AC unit. He was friendly, thorough, and patient in his explanations. He was able to narrow down the issue to the point where I can thoughtfully weigh repairs vs a new unit. Would highly recommend Andre and Southside Heating & Plumbing.