Extremely professional and clean. I've never had a negative experience here, especially as far as massage facilities can go. Bathrooms always appear just-cleaned, waiting area is always welcoming and stocked with mints, water, and tea, and front staff is always very pleasant and helpful.
Jennifer
Apr 2025
Nico is the best
Lori Johnson
Aug 2024
The staff is very friendly. I go every two weeks for a massage. The team is knowledgeable and it is reasonably priced.
Heather Maples
Aug 2024
Took a half day off from work, got to my appointment 15 min early as asked to do the paperwork. Front desk team were very nice, taken back to the waiting room. Watched as others were taken back. After waiting for 15 minutes I’m told the therapist was not coming in and had an emergency. I get things happen. But what I am not okay with is nothing was said before when I arrived. I drove 30 minutes to get to this location and again I took a half day off of work for a much needed self care day. They asked if I wanted the manager to call me. Yes. I do. It’s been over 24 hours and no call has been made. Nothing at all offered for the inconvenience of now an hour drive and a wasted half day. If I’m a no show you charge me. If your therapist is a no show you should compensate me. Was very interested in a membership, not even a chance now.
Joanie Cole
May 2024
I had scheduled a hot stone massage and facial at the pleasant hills location. I booked these appointments a month in advance and had taken the day off work. I got the confirmation text the day before my appointments and confirmed yes to both services. I show up 20 minutes before my appointment as requested to fill out paperwork only to be told that they didn’t turn on the hot stones and they could not do my hot stone massage. They said we can just go ahead and give a regular massage. I stated I only like hot stone and that is why I booked a hot stone. After being let down, I was then told I could wait around for my facial. I was not about to wait an hour and a half to be let down again. They tried to get me to reschedule but I stated I will go to another location. They did nothing to rectify the situation. I was on the verge of tears as I had taken the day off work, confirmed my appointments as I was suppose to yet they dropped the ball and I could not get the hot stone massage I requested a month in advance. The icing on the cake was that it was for my birthday. Thank you Massage Envy Pleasant Hills for ruining my birthday.
CSV.
Jan 2024
Weak over priced Tipped 15% and left. I usually tip 35% if good. Got a free Attitude and a weak massage.ill stick to the Chinese version of deep tissue massage for a better job and for a more reasonable price.
Foolish Mystic Wonder
Jan 2024
Clean facilities knowledgeable staff and helpful clients
Danielle Rafalski
Dec 2023
I went here for the first time yesterday and loved it. I have been in horrible pain for the past few weeks and Macy relieved so much of that in one session. I didn’t plan on signing up for a package, but had such a great experience that I knew I had to. Macy was the best and made me feel so comfortable. AJ at the front desk was also so sweet and very helpful answering all my questions.
Charlie O
Aug 2023
I feel fantastic! Macy did amazing work! I forgot all about my drive on 51 to get there ? (IYKYK). I will be definitely be back ?.
MacGyver Mellor
Extremely professional and clean. I've never had a negative experience here, especially as far as massage facilities can go. Bathrooms always appear just-cleaned, waiting area is always welcoming and stocked with mints, water, and tea, and front staff is always very pleasant and helpful.
Jennifer
Nico is the best
Lori Johnson
The staff is very friendly. I go every two weeks for a massage. The team is knowledgeable and it is reasonably priced.
Heather Maples
Took a half day off from work, got to my appointment 15 min early as asked to do the paperwork. Front desk team were very nice, taken back to the waiting room. Watched as others were taken back. After waiting for 15 minutes I’m told the therapist was not coming in and had an emergency. I get things happen. But what I am not okay with is nothing was said before when I arrived. I drove 30 minutes to get to this location and again I took a half day off of work for a much needed self care day. They asked if I wanted the manager to call me. Yes. I do. It’s been over 24 hours and no call has been made. Nothing at all offered for the inconvenience of now an hour drive and a wasted half day. If I’m a no show you charge me. If your therapist is a no show you should compensate me. Was very interested in a membership, not even a chance now.
Joanie Cole
I had scheduled a hot stone massage and facial at the pleasant hills location. I booked these appointments a month in advance and had taken the day off work. I got the confirmation text the day before my appointments and confirmed yes to both services. I show up 20 minutes before my appointment as requested to fill out paperwork only to be told that they didn’t turn on the hot stones and they could not do my hot stone massage. They said we can just go ahead and give a regular massage. I stated I only like hot stone and that is why I booked a hot stone. After being let down, I was then told I could wait around for my facial. I was not about to wait an hour and a half to be let down again. They tried to get me to reschedule but I stated I will go to another location. They did nothing to rectify the situation. I was on the verge of tears as I had taken the day off work, confirmed my appointments as I was suppose to yet they dropped the ball and I could not get the hot stone massage I requested a month in advance. The icing on the cake was that it was for my birthday. Thank you Massage Envy Pleasant Hills for ruining my birthday.
CSV.
Weak over priced Tipped 15% and left. I usually tip 35% if good. Got a free Attitude and a weak massage.ill stick to the Chinese version of deep tissue massage for a better job and for a more reasonable price.
Foolish Mystic Wonder
Clean facilities knowledgeable staff and helpful clients
Danielle Rafalski
I went here for the first time yesterday and loved it. I have been in horrible pain for the past few weeks and Macy relieved so much of that in one session. I didn’t plan on signing up for a package, but had such a great experience that I knew I had to. Macy was the best and made me feel so comfortable. AJ at the front desk was also so sweet and very helpful answering all my questions.
Charlie O
I feel fantastic! Macy did amazing work! I forgot all about my drive on 51 to get there ? (IYKYK). I will be definitely be back ?.
Susanne F
Completely worth the membership!