What is the point of being open if your operators never answer the phone your open til 5:30 yet i never get an answer calling multiple times a day! You guys are a medical supplies company shouldn’t be that hard to get ahold of thinking of finding someone else for the supplies!!!!!!
Sam Maslyk
May 2026
This PHARMACY SUCKS. They don't call you after they get your script over a week ago when you call they can't hear unless you scream at them then they are hostile but they will call when they WANT MONEY but won't call when they have a script.. they definitely have went down hill with COMMUNICATION since 2017 when I started getting my immunocompromised drugs from them.. they need a better way to get scripts and new scripts to patients
Carla Sokoloski
Apr 2026
Bad bad bad customer service they used to be so helpful they must have got new management
Andrea Douds
Apr 2026
I cannot offer a higher recommendation! This company cares about YOU and it shows by the people that they hire. Cassandra, a dietitian, was beyond amazing, offering a calm perspective and an understanding tone that I only wish other health care professionals would emulate. She allayed my fears and solved every issue, I’m more grateful than I can express. The delivery person, Shaneen, is an absolute gem and was kind, caring, and so considerate. This company is phenomenal and they made this transition from facility to home one that I can now face with confidence.
Renee Smith
Jan 2026
Horrible customer service and staff all around.
Kate The Great
Jan 2026
Please, please, please if you are forced to use them ask for an itemized price list of billed through your insurance vs self pay (even if you have insurance). They were going to charge my insurance $80 a day for a therapy that self pay was only $27 a day. While the $80 would count towards my out of pocket maximum, with a $3000 deductible, the cash pay option would save me over $1700 in a month! Whats worse is their supervisor tried to pressure and manipulate me into using my insurance so they get the higher revenue.
Not wanting to be a pawn in their fraudulent behavior (I have UPMC insurance and UPMC is the majority owner of Chartwell), I found an alternative- Option Care which is $22.50 a day when billed through my insurance. Better customer service and a more ethical company.
If they refuse to provide this break down remind them that they are obligated to under the No Surprise Act (I had to mention this and say I would file a complaint for violating before they were willing to help).
Ray Harrington
Dec 2025
Hit or miss refills. One month get refill with 7 doses left, this month two doses left and no refill in sight. Poor follow-up!
John Rose
Oct 2025
They've helped me so much. Unlike other places any insurance problems don't worry we got it. And they do i am forever grateful.
KORY BAKER
Sep 2025
They refused to fill a new prescription. Then claimed that I was never on file even though I've been a client for the past 23 months, receiving MONTHLY prescriptions.... My script was sent in on 8/28/25 and I'm just now as of today 9/26/25, being told that they do not carry that prescription nor do they have access to ordering it. Chartwell Pharmacy is absolutely horrible!
James Zill
Jul 2025
Very professional service. Dependable and easy to reach by phone
Bobby Petredis
What is the point of being open if your operators never answer the phone your open til 5:30 yet i never get an answer calling multiple times a day! You guys are a medical supplies company shouldn’t be that hard to get ahold of thinking of finding someone else for the supplies!!!!!!
Sam Maslyk
This PHARMACY SUCKS. They don't call you after they get your script over a week ago when you call they can't hear unless you scream at them then they are hostile but they will call when they WANT MONEY but won't call when they have a script.. they definitely have went down hill with COMMUNICATION since 2017 when I started getting my immunocompromised drugs from them.. they need a better way to get scripts and new scripts to patients
Carla Sokoloski
Bad bad bad customer service they used to be so helpful they must have got new management
Andrea Douds
I cannot offer a higher recommendation! This company cares about YOU and it shows by the people that they hire. Cassandra, a dietitian, was beyond amazing, offering a calm perspective and an understanding tone that I only wish other health care professionals would emulate. She allayed my fears and solved every issue, I’m more grateful than I can express. The delivery person, Shaneen, is an absolute gem and was kind, caring, and so considerate. This company is phenomenal and they made this transition from facility to home one that I can now face with confidence.
Renee Smith
Horrible customer service and staff all around.
Kate The Great
Please, please, please if you are forced to use them ask for an itemized price list of billed through your insurance vs self pay (even if you have insurance). They were going to charge my insurance $80 a day for a therapy that self pay was only $27 a day. While the $80 would count towards my out of pocket maximum, with a $3000 deductible, the cash pay option would save me over $1700 in a month! Whats worse is their supervisor tried to pressure and manipulate me into using my insurance so they get the higher revenue.
Not wanting to be a pawn in their fraudulent behavior (I have UPMC insurance and UPMC is the majority owner of Chartwell), I found an alternative- Option Care which is $22.50 a day when billed through my insurance. Better customer service and a more ethical company.
If they refuse to provide this break down remind them that they are obligated to under the No Surprise Act (I had to mention this and say I would file a complaint for violating before they were willing to help).
Ray Harrington
Hit or miss refills. One month get refill with 7 doses left, this month two doses left and no refill in sight. Poor follow-up!
John Rose
They've helped me so much. Unlike other places any insurance problems don't worry we got it. And they do i am forever grateful.
KORY BAKER
They refused to fill a new prescription. Then claimed that I was never on file even though I've been a client for the past 23 months, receiving MONTHLY prescriptions.... My script was sent in on 8/28/25 and I'm just now as of today 9/26/25, being told that they do not carry that prescription nor do they have access to ordering it. Chartwell Pharmacy is absolutely horrible!
James Zill
Very professional service. Dependable and easy to reach by phone